customer order question

[RaquelManuela]

I requested a custom order with a fellow etsy seller. I asked for the price through a conversation. The seller created a listing and sent it to me.

But... It's more expensive than I thought it should be and I do not want to purchase it. I feel bad saying no, because she has already made the listing.

How should I say no?

HELP.

[Former_Member]

Just flat out tell them that the price is higher than you thought. I'd rather someone tell honestly why their not making a purchase than having to guess and wonder why I list the sale.

[RomaMiaTradingCo]

I agree with Alicia.

Did they just create the listing as their way of telling you the price? They should have told you first via the convo that was started than assuming and creating the listing.

[Anthropologeek]

Raquel,

I think she is in the wrong for making the listing without agreeing to anything before hand. I have people ask for a discount and a reserved listing, but I always state the particulars in the convo before I go and change my listings. Maybe they'll come down to a more agreeable price if they think they'll loose the sale...

[RaquelManuela]

Thank you all! I'm going to write to her. :)

[adfabinidaho]

Also if they did a custom listing and you cancel the order, they will not be charged for a listing fee.

[RaquelManuela]

Oh that makes me feel better! Is there anything special I need to do to cancel the order, because I just sent her a convo?

[RomaMiaTradingCo]

I think she has to cancel it on her end.

[RaquelManuela]

Okay. Thanks again!