Uninformed Customers

[#1]

How do you deal with uninformed customers?


A lot of my items are used at baby showers, bridal showers, and weddings, so people need them in a timely manner. However, my shop policies are that I ship 2-5 days after an order is put in and then if they don't upgrade their shipping to priority, it will take however long the post office takes.


I'm doing what I can to tell my customers that by putting ALL that information in my email once a sale has been made.

So, how do you deal with uninformed customers? Or make sure they know about your store polices?

[Former_Member]

Judy, listings for shipping upgrades are against the rules? Glad you mentioned that, I have it in my shipping policies for people to ask for them. How are we supposed to handle it if someone wants one?

And back on topic, I would also put it in the item descriptions. But at the same time, many people just don't read. When I started out on Etsy, I sold a dollhouse item and it was VERY clear in my title and description that it was for a dollhouse, but the person was disappointed to receive an item that was 4" instead of 4 feet. Thankfully, it was inexpnsive and she had a sense of humor and kept it.