USPS First Class Mail - Undeliverable as Addressed by the Buyer?

[CaliforniaCrownJewel]

Ok Team...What should I do?
I just tracked a customers order...I always keep my eye on them just to be sure they get there so I can relax (which I never really do)...tracking is just another ADD thing I do. I probably should add that my husband always asks me if I'm "Itsy Bitsying Again!!!" (he's never smiling or laughing when he says it either) because I am always on the computer when I'm suppose to be fixing breakfast, lunch, dinner, or sleeping!
Anyway...I use Etsy shipping labels which also showed that USPS verified the address as an actual address. The customer typed in their address and Etsy automatically prints it onto the label.
So, here's the dilemma...I've convo'd and am waiting to hear from the customer to find out if she may have made an error in her address, or if someone at her location might have refused the package. I don't know why, but it seems as if very few customers reply to my convos on the day I send them, and some never do get replies. I hate waiting to get to the bottom of a problem. Anyway, that's just me and another ball of wax altogether. Lol. So now, where did I leave off...the USPS tracking says Undeliverable As Addressed.
What should I do if she comes back with yes that is her correct address?
What should I do if she comes back with a corrected address?
And what I really need to know is...Who pays to reship the order? What would you do if it were you? And,,,how would I go about charging the extra shipping after the order has already been paid?
Thank you so much team for any advice you can give me on this.
<3 Jewel

[fishcouple]

I had one case months ago. My customer contacted me saying that she didn't receive her items so I checked and realized that it said " Undeliverable address'. I was surprised that Etsy labeling system didn't catch up on the spot.

Anyway, she wanted me to refund her in full. Since the cost was very low (less than $10), so I just refunded her in full and took the lose. I asked her not to accept the package if it arrives but never got any response. I didn't follow up either. Package seemed just disappeared in the air. :(

Actually, I could have argued with her that I shipped to the address on file with Etsy. I just didn't want to spent time on that case since it's not worth a lot. But in your case, I think you may because you shipped to the address she filed with Etsy. It's not your fault.

I hope someone can share a better solution here! :)

[ColorMyWorldCrochet]

I would suggest not panicking first. I have had 2 packages in the past few months track as Undeliverable, and then the very next day tracked as delivered. I honestly think that either the mailman chose the wrong option when scanning, or just didn't get all his packages delivered and needed to put something into the system.

If the package does come back to you and is the customer's error with the address, I would have them pay to reship. You can invoice them via Paypal.

If it is the correct address and it still is returned to you, I might have a little discussion with the post office explaining what happened and see if they can do anything for you. They should be able to look in their system to see if it's an accurate address. If they don't help you, then I would just eat the shipping to reship if it's not too much money.

[MyElesi]

Also to me it happened twice and after 2 days they were delivered.
Customers may not respond to the messages through etsy because when they registered they chose the option to no get their messages in their mail , so unless they login to etsy they will not see your message.
If you really want to contact them you can do it also through their e-mail account.

[CozyDawg]

I had that come up before on packages that had been sent to an old address and had been forwarded.

[Former_Member]

Schedule a redelivery.

Should be an option on the USPS tracking page.