Two Questions

[UrbanJule]

1. If you are clear in your Policy page about your Refunds policy, and someone makes a purchase from you, isn't it implied that they've read the policy or at the least that it is their responsibility to read the policy? Does it protect you, as the seller, if you are clear about what you will and will not do?

2. This is for all you jewelers out there...would you accept a return and issue a refund on a piece of sterling silver jewelry just because it tarnished? Isn't it kind of ludicrous for someone to want to return something that they know is eventually going to look less than brand new?

[Former_Member]

Whenever I purchase sterling silver, I do so knowing it will tarnish. You have a very gracious return policy. I don't think I'd accept a return after the 30 days. I’ve been thinking about adding a quick note about my own return policy at the bottom of every listings for those buyers who don’t look policies.

[heartsabustin]

No, I would not accept a refund on sterling silver because it tarnished. Anyone can go to Wal-Mart and get one of those Connoisseurs polishing rags. If they're too lazy to do that, that's not my problem.

*note to self about policies* I need to put something to that effect in there, I suppose.

This is like reading all that stuff you're not supposed to do with a chainsaw - you KNOW the reason the company put it in there is because some meathead DID it.

[UrbanJule]

Thanks Shel and Erin. I'm losing sleep over this one.

[heartsabustin]

Don't do that, girl. Just be firm and polite and tell her you can't accept that piece back and point her to your policies if you haven't already. I'm pretty sure Etsy would back you up on this one. Returning a piece of silver because it tarnished is just ridiculous, and absolutely not your fault.

[Former_Member]

I agree with Erin, that is a natural process, isn't it?