Tracking International Shipments

[Former_Member]

Hello Team Mates,
I need some help. I just had a customer inform me that she has not yet received her order. I shipped it nearly two weeks ago. It was my very first International shipment, and I was told I couldn't get delivery confirmation for the package. I was given a Tracking number that would tell me when it left the states, however, I don't even know how to find that information.
If anyone has any advice or insight, I would be so grateful!
Thanks,
Sarah

[Former_Member]

There is a long number somewhere on your receipt you should be able to use to track the package. However, in some cases you can only get tracking info after 30 days. But of course it highly depends on the country you shipped to. You may go onto usps.com n try to track using that number. It either starts or ends with US - dont remember right now
but no worries, sometimes it just takes forever to get a package delivered....including Priority
if you shipped through paypal, u can track through that too :)

[IstriaDesign]

There is a Customs Declaration form number that you get when you fill it out in the post office, but that's pretty much all you can offer to give to your customer when it comes to international shipping. Also, 2 weeks doesn't mean she will not receive it. It can take way longer than that sometimes, because some items get stuck in the customs. So, if you have the Customs Declaration number give it to your customer, and inform her that international shipping can last longer than two weeks, and ask her to be patient because she should get it soon. I'd also tell her that if she doesn't get it, you will refund her money, or re-ship the item... whatever she prefers. That should calm her down.

Best wishes,

Ivana

[Former_Member]

I read in the forums international shipments generally take 2 - 4+ weeks, depending on where you send it.

[RachelNaderDesign]

Hi Sarah,
I live in Australia & it's not a rare thing for me to wait 5 weeks for some items I've bought from overseas. Just give it a little more time I'm sure it'll turn up.

[LuckyStarsRanchTX]

I am in same boat and will no longer ship international.  They say they don't get it. We have no way to disprove it. So, we ship and then fully refund because God Forbid they complain about us - and the only person who is out is the seller.  No more. Domestic only so that I can track it.  I've been in this biz for 20 years and it is worse now than ever.