Should I leave negative feedback?

[#1]

Hi everyone,

Just need some advise on what you guys would do in this situation.
I purchased something on the 7th December from an Etsy seller & it never arrived.
I contacted her about a week ago with a friendly email just saying if she could get back to me about this & these things happen.

She never did.

I opened a dispute through Paypal to get my money back or to at least get a response from the seller. Still nothing.

Today I get an email from Etsy saying the transaction has been cancelled as the seller & I had agreed to this happening?
I let Etsy know this was not the case.
I've got to admit this kinda pi**** me off. It just seems really underhanded to me, like she was trying to avoid negative feedback by cancelling the transaction.

I've never left negative for anyone & I wasn't even thinking of leaving it for her but now I'm not to sure.

I checked her store & she's suddenly on 'Vacation' & her feedback shows she's done the same thing to 3 other buyers in the last month.

So my question is (after all that ranting) do you think I should just let it go or leave feedback?
Am I being childish? What would you guys do? Thanks in advance :-)

[CollettasKitchenSink]

Right before Christmas, my whole family got sick and I had to go into "vacation" mode and cancel a few orders I had gotten. Most were very understanding but I got 1 negative feedback.

She said she was sorry I was sick but she would have liked to have had her item. I undertand but I think she could have been more understanding.

I however tried to let everyone know what was happening.

I would maybe wait a bit and see if she does respond with a reason.
then you could make your decision.

[SheEarth]

I had something similar happen to me last year, I hesitated about a claim and leaving feedback and due to my hesitation it happened to 25 other people I felt so bad - I was the first one and as they got away with it with me they did it to others. Etsy told me I should have done something straight away, they have since booted the seller and I did get my money back from paypal, but I wish I hadn't hesitated and saved some other people some hassle.
I think leave negative feed back, it was a negative experience but do not be attacking or emotional about it just state the facts in an unbiased kind of way, simply state what happened when you purchased and the sellers lack of communication and abrupt cancellation of the sale, then leave it at that others can then read and purchase with caution.

[Former_Member]

Please leave her negative feedback. I know a lot of people here are urging you to show restraint and sympathy for what may or may not be affecting the seller at present... but think of your fellow buyers!

To illustrate, I purchased an item from a seller with great feedback in mid-December that STILL has not arrived. Only after a month did I look more closely at the seller's feedback and discover *numerous* instances of positive feedback being left that said something akin to, "It's been a month and still no package, but the seller promptly refunded my payment." That really ticked me off, because such instances don't deserve a positive feedback. Things like your scenario are flags and should be treated as flags (either neutral or negative) for other buyers! While leaving a negative feedback for her does expose you to some risk, you're doing a favor for all of us who buy from Etsy shops.

[SilverLilyJewelry]

I agree she may be going through something but on the flip side this was over a month ago and you have been patient a simple convo or email on her side would be professional.

[BetweenTheWeeds]

This is a terrible experience to have gone through and can shine a bad light on all the etsy shop owners. I think we can all agree etsy should just remove this shop and end it at that but they need to know there is a problem before they can act. Letting them know is reasonable.
I would count your blessings as you did get any and all charges back. Be grateful. I always like to think on a positive thought. Not knowing this shop owner you have no idea what might have happened in their lives and you not getting your purchase might be trivial in comparison. You just never know and compassionate thoughts out trump holding onto negative ones.

[SilverMoonBathandSpa]

I think you've given the seller every opportunity to work with you and resolve this issue and he/she's chosen not to respond.

I agree with all who say this is one of those times that negative feedback is the right thing to do. Too many of us work too hard to make sure we have satisfied customers, to resolve any potential problems, etc. for those who don't to be rewarded with false positives.

[Former_Member]

Wow I can relate to this... I purchased something on Jan 6th and never received notification from seller. On the 16th, I entered a neutral feedback.. "I can not say positive or negative because I havent received any notification of my product." Seller email me back and said " I can give up customers like you because I am having a lot of sales dont come back to my store" . I felt so bad an replied that my question was a reasonable question, I needed to know when the product was arriving bc I wanted to do some projects with it. and I did the kiss and make up thing. Seller marked the item as shipped. Today Jan 26th. I received an email that she just shipped the item. How sad. A lot of us will be so thrill in making customers and others take it for granted.

[TheAmethystDragonfly]

Sounds like she might have gotten ill or had something go really wrong. I personally would just drop it, as you got your money returned. Never know what she might be going through

[Former_Member]

I would leave the negative feed back. First off she did something shady. Second, by not leaving the feed back you are setting up other potential buyers to experience the same "shady dealing" that you experienced. It's not childish, it's how we build our business. You have to earn positive feed back by exceeding customers expectations.