Shop Policies

[Former_Member]

Hey, y'all!

Are my shop policies clear?

https://www.etsy.com/shop/ghostbabystudio/policy?ref=shopinfo_policies_leftnav

I have been working on them bit by bit lately, but I feel like they're a bit wordy. What do you think? Are there any glaring errors?

Thanks for your feedback -- Sophie

[kppliving]

In the shipping profile I would add USPS to clarify, in case some people don't know what "priority" is. I would say, "via USPS priority". And since you have a return policy. I don't think you need it in the shipping section. It does NOT look too wordy to me though and for the most part, I think it looks and sounds good. I have pretty wordy policies, but I'd rather cover everything and make sure everything is clear and out there just in case. :)

[WintergreenDesign]

They are pretty good : ) My only suggestion would be in regard to your international shipping and the customer needing to contact you prior to purchasing or the order may be canceled due to shipping costs. I think you just need to be confident in your shipping charges. As a seller you are obligated to send the parcel at the shipping price you list... of course its your choice to cancel if you didnt charge enough but in my opinion that wouldnt be very good customer service.

[PiecesofMeCardsnMore]

I'm confused regarding damaged items. Your policies state, "If item arrives damaged, please contact me immediately with pictures so I can contact the shipper. If the item is unfixable, I will work with you on an exchange or refund. ... Shipping is nonrefundable."

If an item arrives damaged and the buyer has to return it for a replacement or refund, they shouldn't have to pay to ship it back or lose their original shipping fee. It's not their fault it arrived damaged. Part of good customer service is making sure they receive their item in perfect condition.