Ship or cancel

[BrotherWorks]

I live outside US so my christmas deadline was december 1st.
I have info about it in every place in profile.
But I still have purchases - so every time I contacted with buyer with email from invoice and email from Paypal. They responded and cancel transactions several times in past two weeks.
Now I have two new transactions and buyers don't respond from friday.
So...
Cancel transaction or ship package anyway?

[Former_Member]

My best guess is that someone is buying your items because they actually want them ~ not necessarily for xmas but just want to buy! I'd go ahead and ship it.

[Former_Member]

It's now Christmas Eve & a lot of people have been out shopping in physical stores, travelling to relatives & generally preparing, so I wouldn't worry that they've not replied yet. Maybe wait until 26th/27th & if you've not heard back by then, I'd go ahead and ship

I found once I stopped listing in $ and listed in £ (I'm in the UK), people stopped assuming I was in the US & it made life much simpler. I didn't notice any drop-off in business.

[NeedaCraftRoom]

I doubt they expect the packages by tomorrow so you should not worry about it they probably don't need it as a present for Christmas so just post them :)

[BrotherWorks]

thank you for answers :)

Dan ->
currency advice is perfect!

[Former_Member]

I think if it is paid for you should send the item

[Former_Member]

I would also send the item.

[PICFiberArts]

I'd send the item. I got a sale on Saturday knowing it wasn't going to make it by Christmas I e-mailed ahead. Didn't here and shipped it and found out that is was for them so not a Christmas present for anyone. Glad I shipped it!

[diarysketches]

ship it !! don't assume

[PiecesofMeCardsnMore]

Just ship it. I think most people know that something ordered on Friday won't arrive by today (even within the U.S.).

[AnneLondezGlass]

Dan Lee, that's an interesting comment about listing in $. My main market being in the US, I've always listed in $ even though I am in Switzerland but you're making me wonder. Not that I've had any delay issues, since I sell mostly supplies I rarely get that last minute gift problem.

[Former_Member]

Go ahead and ship it out.

[Former_Member]

I got a sale this morning and I can't for the life of me think that the customer wants the item for tomorrow! It wouldn't even arrive if I lived in the US let alone arrive here from france, so I am assuming it's an item someone wanted rather than a present. I will ship as usual on Friday.

[Former_Member]

Yes, just ship. Even in U.S. people wouldn't expect an item to arrive in less than 4 days.

[Former_Member]

Oh yeah, and don't forget, there are lots of birthdays all year round that people buy for too! We have lots of bays in my family in the three weeks after Christmas. And an anniversary too! I'd better get shoppin' lol.

[Former_Member]

Ugh... B-days, not bays, we have zero horses...

[Former_Member]

I ordered a Christmas ornament this morning. Of course, I would never expect it to arrive tomorrow or even in the next two weeks because of the holidays. I ordered it because I liked it and want it for next year. :)

[BrotherWorks]

thanks for support!

[Former_Member]

@Anne - I feel my target market isn't too fussed about only shopping within the US. If anything, being made in England adds a certain caché

I got a fair few last minute orders, but they were all well aware that I'm in the UK, so I didn't have to worry about cancelling any sales.

If I were new to Etsy & saw prices listed in $, I'd assume that the shop would be in the US, as the shop location is much smaller text than the price, so easily looked over. And it listed in £s, I'd assume the shop were in the UK, or in Euros, then in the EU. If I were in a hurry for the item, or if I didn't want to pay Customs fees (the threshold for which is crazy low here in the UK), I'd be kinda irritated to find out after the fact & then have to start the process over looking for an item that better suits my last-minute-book-report needs. If, on the other hand, it's something I can't get from a shop based in my home country & I'm not in a desparate hurry, I'm more than happy to wait.

I feel it makes an easier shopping experience for the customer, at the end of the day. And in turn, that makes it easier for me.

[Former_Member]

I would not cancel ANY transaction through Paypal with a buyer if I did nothing wrong. For one thing, the buyer can't cancel it, you would have to.

If your info is right in front of them in your listings, and they don't read it, then its their own fault. Once they pay for it, just send it out, end of story for them.

They also should know that the Christmas season is slower shipment, so they need to just understand that. Send your items out, and enjoy your holiday.

[MythOfTheWild]

I hate it when people don't read things. I'm in the UK and still received orders from overseas despite my deadline also being the 31st. I managed to get everything to them in time, as far as I'm aware, but I did contact them all to let them know that the deadline had passed and they may well not get it in time, and they could cancel if they wished. I was lucky, and no one cancelled, but I would have been upset if I was unable to cancel. Of course, I would have looked for shipping dates. But I suppose sellers might make the best customers - we know what to expect, and we know where to find the important info.

[EvesLittleEarthlings]

I closed my shop on the 10th partly for this reason.....last year I got tired of contacting people regarding shipping and fielding emails about folks wondering if their items would get to them in time for Christmas.
You'd think that anybody ordering that close to christmas would know it wouldn't get there in time.
ps I am in Canada, and things usually arrive very quickly to the us, but every once in a while something takes longer than expected.