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Former_Member
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08-21-2017
12:34 AM
Hi everyone!
On Wednesday (8/23), my fellow Admin from the Ads Team will be hanging out here in this thread to answer some of your questions related to the recent Sales and Coupons tool launch. This team helps develop services that enable sellers to connect with buyers and grow their businesses. Specifically, they work on products like Promoted Listings, Google Shopping Ads, and of course, the newly launched Sales and Coupons tool. For more information, you can check out our Site Update here: www.etsy.com/seller-handbook/article/new-sales-and-coupons-tools-to-help-you/170195766498
>>When: Wednesday (8/23/17) from 12:00 - 2:00 p.m. EST
>>Where: Right here!
>>Who: You and Etsy’s Ads Team
>>How: Post your sales and coupons related questions here in this thread and vote for the questions you’d like to see answered. You can vote for specific questions by clicking the small thumbs up in the top right corner of the individual post. While voting is enabled, members may vote for up to three questions. If you vote a fourth time, your first vote will not count. Questions that are hostile, off topic, or unproductive won’t get answered.
Voting will remain open until the Q&A begins. The Ads Team will join the thread to answer your top-voted questions on Wednesday from 12pm to 2pm US ET. Don’t forget to refresh the page throughout the session as we’ll be highlighting answers so they appear on the first page.
(Pro tip: Be sure to read through all of the questions before posting your own. It is possible it may have already been asked. If so, give it a vote!)
Thanks and we look forward to your questions!
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Former_Member
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08-23-2017
07:00 PM
Hi everyone,
Thanks for being here today!
While you probably see me hanging out in the Etsy Forums for most of my day, I’ve gathered a few Admin from the Ads team to answer your questions today.
We’ll start by posting some answers to the top voted questions you’ve asked over the past few days. Some of the questions heed the same answer, but were asked in different ways. If we don’t answer your specific question, I encourage you to read through all of the posts we’re about to respond to as it may have been covered. We’ll highlight Admin answers so that they will appear on page one of this thread for easy viewing, but don’t forget to refresh the page to see responses as they are posted. (Fun fact: if you want to jump to the page of the actual post, click the timestamp of the highlighted post).
We will be in this thread live until 2:00pm EST.
Our goal is to provide answers and keep a productive conversation going. Let’s stay on track so we can get the most from the discussion. While this particular discussion is focused on sales and coupons related questions, if you have questions that are related to other topics, feel free to discuss them with other members in a new Forums thread or reach out to our Support Team here: https://www.etsy.com/help/contact
Simple guidelines for this chat: be kind, productive and ask questions!
Thanks for being here today!
While you probably see me hanging out in the Etsy Forums for most of my day, I’ve gathered a few Admin from the Ads team to answer your questions today.
We’ll start by posting some answers to the top voted questions you’ve asked over the past few days. Some of the questions heed the same answer, but were asked in different ways. If we don’t answer your specific question, I encourage you to read through all of the posts we’re about to respond to as it may have been covered. We’ll highlight Admin answers so that they will appear on page one of this thread for easy viewing, but don’t forget to refresh the page to see responses as they are posted. (Fun fact: if you want to jump to the page of the actual post, click the timestamp of the highlighted post).
We will be in this thread live until 2:00pm EST.
Our goal is to provide answers and keep a productive conversation going. Let’s stay on track so we can get the most from the discussion. While this particular discussion is focused on sales and coupons related questions, if you have questions that are related to other topics, feel free to discuss them with other members in a new Forums thread or reach out to our Support Team here: https://www.etsy.com/help/contact
Simple guidelines for this chat: be kind, productive and ask questions!
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StrikeUpTheBand
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Greetings! This is Bryan - I'm on the marketing team at Etsy. I love connecting with Etsy sellers and am particularly excited to hear your thoughts on the new sales and coupons tool. I also take on the occasional woodworking project, whether it's making furniture, tea boxes, or computer accessories.
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MaxwellTang
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Good day! My name is Maxwell Tang, and I’m a product manager on Marketing Services, which works on Promoted Listings and Google Shopping. My background is in digital marketing, so I’m excited to help you grow your shop. Also happy to talk about stand-up comedy!
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tshirtsbyjdo
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Hello! My name is Jackie Do, and I'm a product manager here at Etsy. I work with our marketing and app teams, and I'm really excited to chat about sales and coupons with you. In my spare time, I draw greeting cards and love exploring all things stationery.
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MaxwellTang
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Bonnie Hillsley from BootifulLabels:
Here are my questions.
Will there definitely be an EDIT function to allow us to add and remove listings, and modify sale dates etc without having to delete and start again?
How do we delete a sale? I have seen people state you can delete a sale, but I don't see that option on the sale page, is it only available before the sale starts?
If we choose to setup a sale on a whole shop or a whole section in a shop, could we have a feature (as happens with the EtsyonSale app) that automatically adds new listings in the shop or section to the sale when they go live? This would allow shops to have a regular sale section and simply move items to this section while a sale is running, or due to start.
****
Great suggestions, Bonnie!
Editing listings and whole section “syncing” are at the top of our list of potential additional features, though you are able sync your entire shop by not selecting any listings.
I agree it’s frustrating to not be able to edit a sale if you’ve accidentally made a mistake; we’re balancing easy management with buyers’ shopping experiences. Sales & Coupons should be thought of as temporary promotion campaign tool, rather than a bulk edit pricing tool -- but that doesn’t mean management should be difficult.
Thanks for your input. We’re thinking about it.
Here are my questions.
Will there definitely be an EDIT function to allow us to add and remove listings, and modify sale dates etc without having to delete and start again?
How do we delete a sale? I have seen people state you can delete a sale, but I don't see that option on the sale page, is it only available before the sale starts?
If we choose to setup a sale on a whole shop or a whole section in a shop, could we have a feature (as happens with the EtsyonSale app) that automatically adds new listings in the shop or section to the sale when they go live? This would allow shops to have a regular sale section and simply move items to this section while a sale is running, or due to start.
****
Great suggestions, Bonnie!
Editing listings and whole section “syncing” are at the top of our list of potential additional features, though you are able sync your entire shop by not selecting any listings.
I agree it’s frustrating to not be able to edit a sale if you’ve accidentally made a mistake; we’re balancing easy management with buyers’ shopping experiences. Sales & Coupons should be thought of as temporary promotion campaign tool, rather than a bulk edit pricing tool -- but that doesn’t mean management should be difficult.
Thanks for your input. We’re thinking about it.
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MaxwellTang
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Patricia from TheOldBarnDoor:
Question regarding Coupon Codes
When we will be given the ability to see our old inactive (but still highly relevant and useable coupon codes). Many codes I turn on and off for brief periods of time or for a seasonal flash sale. These codes are not ended, simply sleeping until I need them again.
These should be reflect in our current list of codes as "inactive" as before
****
Hi Patricia, I apologize for the delay in old coupon data. We intended to have it sooner, but it’s taking longer to migrate than expected.
It’ll be coming soon, but please know that coupons are no longer able to be re-activated. This is to ensure the new analytics provide an accurate look at performance over set promotion periods.
That said, you are able reuse coupon codes (you just can’t have two active coupons with the same code). Further, it sounds like a “duplicate coupon” feature would save you time, so I’ve noted that down.
Thanks for trying out the new tool!
Question regarding Coupon Codes
When we will be given the ability to see our old inactive (but still highly relevant and useable coupon codes). Many codes I turn on and off for brief periods of time or for a seasonal flash sale. These codes are not ended, simply sleeping until I need them again.
These should be reflect in our current list of codes as "inactive" as before
****
Hi Patricia, I apologize for the delay in old coupon data. We intended to have it sooner, but it’s taking longer to migrate than expected.
It’ll be coming soon, but please know that coupons are no longer able to be re-activated. This is to ensure the new analytics provide an accurate look at performance over set promotion periods.
That said, you are able reuse coupon codes (you just can’t have two active coupons with the same code). Further, it sounds like a “duplicate coupon” feature would save you time, so I’ve noted that down.
Thanks for trying out the new tool!
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MaxwellTang
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town-o from towno:
What happens when two sales overlap? I have a sale on right now thru August 31, which was set-up before the Labor Day announcement went out. I created a second sale that will begin on August 31, so on one day both sales will be "active." Both are my entire shop listings 20% off - does this aggregate, i.e., will someone get 40% off on August 31?
****
Really good question: there is no “stacking” of promotions.
To protect sellers, we’re allowing only one promotion, whether sale or coupon, to be applied to a listing. So if you have multiples sales and coupons running, buyers will receive the combination that results in the highest discount, but never two discounts on one item. The best combination is automatically determined for them at checkout and only factors in the coupons where they’ve clicked through the shareable URL.
Another detail to be aware of is that only one sale is displayed per search result or listing page. So if there are multiple sales on an item, we display the one that’s likely to be most appealing to buyers -- the one with the highest discount and no minimum threshold.
There are actually cases where it makes sense to allow stacking, so please let us know as your promotion strategy evolves, town-o!
What happens when two sales overlap? I have a sale on right now thru August 31, which was set-up before the Labor Day announcement went out. I created a second sale that will begin on August 31, so on one day both sales will be "active." Both are my entire shop listings 20% off - does this aggregate, i.e., will someone get 40% off on August 31?
****
Really good question: there is no “stacking” of promotions.
To protect sellers, we’re allowing only one promotion, whether sale or coupon, to be applied to a listing. So if you have multiples sales and coupons running, buyers will receive the combination that results in the highest discount, but never two discounts on one item. The best combination is automatically determined for them at checkout and only factors in the coupons where they’ve clicked through the shareable URL.
Another detail to be aware of is that only one sale is displayed per search result or listing page. So if there are multiple sales on an item, we display the one that’s likely to be most appealing to buyers -- the one with the highest discount and no minimum threshold.
There are actually cases where it makes sense to allow stacking, so please let us know as your promotion strategy evolves, town-o!
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MaxwellTang
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Amy Belcher from AmyBeeGeek:
someone just purchased one of my sale items but I noticed they have paid full price. this person purchased as a guest to etsy. does that mean the sale price only applies to customers using an etsy account?
****
That is unfortunate, Amy!
Do you know if the buyer actually saw the sale? We just fully ramped sales to 100% for buyers yesterday, so if this was before 8/22, it’s likely that the buyer wasn’t included in the sale experience yet.
If the buyer did see the sale, please write in to support, and we’ll investigate.
Glad you didn’t lose the order!
someone just purchased one of my sale items but I noticed they have paid full price. this person purchased as a guest to etsy. does that mean the sale price only applies to customers using an etsy account?
****
That is unfortunate, Amy!
Do you know if the buyer actually saw the sale? We just fully ramped sales to 100% for buyers yesterday, so if this was before 8/22, it’s likely that the buyer wasn’t included in the sale experience yet.
If the buyer did see the sale, please write in to support, and we’ll investigate.
Glad you didn’t lose the order!
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StrikeUpTheBand
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MotoMamaTX from VintageBookworms:
I would like to offer free shipping on all orders at a certain amount automatically, without a coupon code. Is there a way that I can effectuate this promotion?
****
Hi MotomamaTX, et al! Thank you for the feedback - as Josh mentioned in the recent Q&A, we're exploring ways to build tools to help you offer free shipping more easily, if it makes sense for your shop. Stay tuned!
I would like to offer free shipping on all orders at a certain amount automatically, without a coupon code. Is there a way that I can effectuate this promotion?
****
Hi MotomamaTX, et al! Thank you for the feedback - as Josh mentioned in the recent Q&A, we're exploring ways to build tools to help you offer free shipping more easily, if it makes sense for your shop. Stay tuned!
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MaxwellTang
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Jo from BitsOffTheBeach:
If we set up a promotion for free shipping, is there plan in the making for a banner to show we have free shipping?
****
Hi Jo, you’re only able to create free shipping coupons right now, and coupons are not exposed anywhere on Etsy. They’re intended to be a way for you to offer a promotion to a specific audience.
That said, we’re actively exploring free shipping sales, and those would be highlighted on Etsy. I agree with your thinking -- stay tuned!
If we set up a promotion for free shipping, is there plan in the making for a banner to show we have free shipping?
****
Hi Jo, you’re only able to create free shipping coupons right now, and coupons are not exposed anywhere on Etsy. They’re intended to be a way for you to offer a promotion to a specific audience.
That said, we’re actively exploring free shipping sales, and those would be highlighted on Etsy. I agree with your thinking -- stay tuned!
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MaxwellTang
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Tina from TreasuresByTina:
I set up a sale and am wondering if my followers and people who favorited specific items will be notified by Etsy?
****
That is a great idea, Tina.
We want to give sellers time to get used to sales before more aggressively marketing them to buyers, but notifications like this are on our list of potential features. We need to figure out how to entice buyers with them without overwhelming them.
Thanks for the suggestion!
I set up a sale and am wondering if my followers and people who favorited specific items will be notified by Etsy?
****
That is a great idea, Tina.
We want to give sellers time to get used to sales before more aggressively marketing them to buyers, but notifications like this are on our list of potential features. We need to figure out how to entice buyers with them without overwhelming them.
Thanks for the suggestion!
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StrikeUpTheBand
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Last Ditch Laura from LaurasLastDitch:
Re: Using sales to clear out unsold merchandise:
An important reason to have a sale is to clear out unsold merchandise. There should be an easier way for a seller to see what items have been renewed too many times, then choose those items to add (without having to toggle between Listings Manager and the "create a sale" page, and then having to run a search for items one by one).
It would be helpful if we could create / name a sale, then, in Listings Manager, click a box to add certain items to a sale. Is there anything in the works that will make this easier?
****
Hi Laura - thank you for this comment. This is a great suggestion! We will definitely take this into consideration.
Re: Using sales to clear out unsold merchandise:
An important reason to have a sale is to clear out unsold merchandise. There should be an easier way for a seller to see what items have been renewed too many times, then choose those items to add (without having to toggle between Listings Manager and the "create a sale" page, and then having to run a search for items one by one).
It would be helpful if we could create / name a sale, then, in Listings Manager, click a box to add certain items to a sale. Is there anything in the works that will make this easier?
****
Hi Laura - thank you for this comment. This is a great suggestion! We will definitely take this into consideration.
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StrikeUpTheBand
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Edmalyn M from MalynsHandmade:
It's awesome! Hope it'll help boost my sales soon. Thanks Etsy!
****
Thank you Edmalyn for giving it a try and for the feedback!
It's awesome! Hope it'll help boost my sales soon. Thanks Etsy!
****
Thank you Edmalyn for giving it a try and for the feedback!
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misswanderlust
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Hi there! My name is Angira Shirahatti, and I’m a product designer on the Marketing Services team here at Etsy. I’m super excited learn about how sales and coupons are working for you, and how we can make them better! I’m a huge vintage enthusiast, and love to bake in my free time.
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tshirtsbyjdo
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Hi Celine!
Thanks so much for writing in. I'm happy to help answer these.
1) It depends on which type of sale you create. If you create a sale that's for your entire shop, new items will get automatically put on sale. If you used our bulk upload tool and only selected items from your Car Accessories section, for example, then if you put new items into Car Accessories, those new items will not
Thanks so much for writing in. I'm happy to help answer these.
1) It depends on which type of sale you create. If you create a sale that's for your entire shop, new items will get automatically put on sale. If you used our bulk upload tool and only selected items from your Car Accessories section, for example, then if you put new items into Car Accessories, those new items will not
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tshirtsbyjdo
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be a part of the sale and you'll need to create a new sale for those items. The ability for the entire section to always sync and automatically be on sale is a great idea and feature request we will consider.
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tshirtsbyjdo
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2) When we originally designed the sales tool as a temporary promotion campaign tool it made sense to have a sale's max length be 30 days. By creating a temporary campaign, sellers can continuously re-evaluate whether a sales still strategically makes sense for their business. I'd love to find out more from you and other sellers what your appetite and strategy is for running on-going sales.
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tshirtsbyjdo
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3) This is really great feedback! Thanks for sharing how you'd like to see this tool evolve more over time. I can take this use case back to the team to consider building in the future.
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tshirtsbyjdo
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4) Shop landing pages and social media are important channels to market your sales and coupons. We're on the same page with that being a high need. We'll be discussing how we can best support these places, but we're not certain at the moment when we can make this available.
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misswanderlust
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Sharon from OnceLostTreasures:
Perhaps I missed this question, but what happens to items that are renewed during a sales event? Will they automatically be included in the sale if they were on sale prior to renewing? I believe during the "preview" period, there were reports that renewed items were not showing the sales price. Thanks!
****
Hi Sharon! Thanks a lot for your question. Renewal should not affect whether or not your listings are included in a sale. As long as your listings remain active for the whole sale period, they’ll be included. We only ramped up to 100% of buyer yesterday (8/22), so it’s possible that’s why some buyers weren’t seeing sale prices. Sorry about the confusion!
Perhaps I missed this question, but what happens to items that are renewed during a sales event? Will they automatically be included in the sale if they were on sale prior to renewing? I believe during the "preview" period, there were reports that renewed items were not showing the sales price. Thanks!
****
Hi Sharon! Thanks a lot for your question. Renewal should not affect whether or not your listings are included in a sale. As long as your listings remain active for the whole sale period, they’ll be included. We only ramped up to 100% of buyer yesterday (8/22), so it’s possible that’s why some buyers weren’t seeing sale prices. Sorry about the confusion!
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misswanderlust
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Steven Ralser from StevenRalserPhoto:
can you add a minimum quantity to the coupons. Now that I've included shipping in the cost I would like to offer a discount on multiple purchases. I don't want to have to renew this every 30 days.
****
Hi Steven! Thanks for the feedback, it’s a good suggestion. We realize that not having the same options for coupons as for sales can be frustrating, so we’re working on minimum quantity, listing selection, and scheduling for coupons. They should be released within the next few weeks. Please stay tuned!
can you add a minimum quantity to the coupons. Now that I've included shipping in the cost I would like to offer a discount on multiple purchases. I don't want to have to renew this every 30 days.
****
Hi Steven! Thanks for the feedback, it’s a good suggestion. We realize that not having the same options for coupons as for sales can be frustrating, so we’re working on minimum quantity, listing selection, and scheduling for coupons. They should be released within the next few weeks. Please stay tuned!
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StrikeUpTheBand
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T R from AdornDC:
The announcement said we could review the sale and I've not been able to do that. I want to see what the customers will see when the sale starts.
How do I do this?
****
Hi T R - Thank you for the question, and apologies for any confusion about the seller preview period.
Before yesterday, any seller who created a sale or coupon using the new tool would be able to see how sales would generally appear to shoppers on Etsy (e.g., how the price appeared on listing pages, in search results, etc.). As of yesterday, sales are visible to all shoppers on Etsy, so you should be able to see how sales appear for yourself.
However, it's not possible to "preview" a specific sale you have created before it goes live (e.g., see how a specific listing looks with a specific discount before it's visible to anyone else on Etsy) though this is something we may consider in the future. Hope this helps!
The announcement said we could review the sale and I've not been able to do that. I want to see what the customers will see when the sale starts.
How do I do this?
****
Hi T R - Thank you for the question, and apologies for any confusion about the seller preview period.
Before yesterday, any seller who created a sale or coupon using the new tool would be able to see how sales would generally appear to shoppers on Etsy (e.g., how the price appeared on listing pages, in search results, etc.). As of yesterday, sales are visible to all shoppers on Etsy, so you should be able to see how sales appear for yourself.
However, it's not possible to "preview" a specific sale you have created before it goes live (e.g., see how a specific listing looks with a specific discount before it's visible to anyone else on Etsy) though this is something we may consider in the future. Hope this helps!
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MaxwellTang
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Kathi from GRITSGirlz:
My wish list:
+ Ability to Edit, both to include new listings and to adjust dates.
+ Percent off - allow any whole number. Don't limit to 10-70% in 5 percent increments.
****
These are all good suggestions, Kathi!
See my response to this post for editing: https://www.etsy.com/teams/7722/discussions/discuss/18454051/page/9?post_id=383443337
As for promotion options for sales, we decided to keep things simple to start for buyers. Additional percentage increments, dollar off discounts, and listing-specific minimums can make for more effective sales, but they require thoughtful shopping experiences in order to not frustrate buyers. For example, listing-specific minimums require a way to browse exactly which listings qualify for the promotion.
You’re probably aware that more options are available for coupons, and that’s because you have more flexibility to communicate details when sharing. We’ll be studying how buyers are responding to existing sale types before expanding sale options.
Thanks for more great feedback -- and your continued support in the forums.
My wish list:
+ Ability to Edit, both to include new listings and to adjust dates.
+ Percent off - allow any whole number. Don't limit to 10-70% in 5 percent increments.
****
These are all good suggestions, Kathi!
See my response to this post for editing: https://www.etsy.com/teams/7722/discussions/discuss/18454051/page/9?post_id=383443337
As for promotion options for sales, we decided to keep things simple to start for buyers. Additional percentage increments, dollar off discounts, and listing-specific minimums can make for more effective sales, but they require thoughtful shopping experiences in order to not frustrate buyers. For example, listing-specific minimums require a way to browse exactly which listings qualify for the promotion.
You’re probably aware that more options are available for coupons, and that’s because you have more flexibility to communicate details when sharing. We’ll be studying how buyers are responding to existing sale types before expanding sale options.
Thanks for more great feedback -- and your continued support in the forums.
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MaxwellTang
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MaryAnn from AtMemoryLane:
I like this feature very much.... Are there any plans to have our items on the pattern site also be on sale at the same time or to introduce a similar feature on pattern.
Thank you.
****
Good news, MaryAnn: as of yesterday, when we fully launched sales to all buyers, sales are on Pattern! Any listing shared between your Pattern site and Etsy shop will be on sale at the same time, managed from this tool.
Happy to hear you like the tool :)
I like this feature very much.... Are there any plans to have our items on the pattern site also be on sale at the same time or to introduce a similar feature on pattern.
Thank you.
****
Good news, MaryAnn: as of yesterday, when we fully launched sales to all buyers, sales are on Pattern! Any listing shared between your Pattern site and Etsy shop will be on sale at the same time, managed from this tool.
Happy to hear you like the tool :)
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tshirtsbyjdo
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Hi Steve and Carolyn!
When you bulk upload listings in a section, those are the only listings that will be on sale for that campaign. If you added a new listing to that section later, the new listings will not be on sale and you will need to create a new sale for those items. I hope that is clear. We've gotten feedback from other sellers to request auto syncing sections so that if a listing is
When you bulk upload listings in a section, those are the only listings that will be on sale for that campaign. If you added a new listing to that section later, the new listings will not be on sale and you will need to create a new sale for those items. I hope that is clear. We've gotten feedback from other sellers to request auto syncing sections so that if a listing is
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tshirtsbyjdo
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added after the sale campaign was created, it automatically gets put on sale too. We're considering this feature for the future. Thanks so much for your feedback and thanks for trying out our new tool!
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misswanderlust
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Susan R. from EthnicBeadShop:
My apologies if this question has already been asked: I'm trying out the new sales tools and have created a Labor Day sale.
My question: do I need to deactivate my coupons while the sale is going on?
According to Etsy: "You can only apply one sale or coupon to a listing." This statement isn't clear to me.
I have 500+ listings, 86 of which will be in the sale. What about the other 400+ listings - can customers still apply one of my coupon codes to them?
Example: if a customer purchases 2 items from me, and one of them is in the sale, yet the other one isn't, and my customer uses one of my store-wide coupon codes, I just wonder how the new tool will be able to to differentiate between the items.
How is this going to work?!
****
Hi Susan, thanks for your question. Sorry it wasn’t fully clear! Buyers won’t be able to apply multiple discounts to any one listing, but the buyer can apply different discounts to different listings. To protect sellers, we’ve made sure that buyers can only apply one discount to any one listing. At the same time, we want to make sure that buyers have a great experience, and are able to take full advantage of discounts. In the example you gave, the buyer would be able to apply your store-wide coupon code to the item that isn’t in the sale as normal. If that store-wide coupon saves the buyer more money than the sale, it will replace the sale. Otherwise, the buyer will get the discount from the sale, and not the coupon. Hopefully that helps!
My apologies if this question has already been asked: I'm trying out the new sales tools and have created a Labor Day sale.
My question: do I need to deactivate my coupons while the sale is going on?
According to Etsy: "You can only apply one sale or coupon to a listing." This statement isn't clear to me.
I have 500+ listings, 86 of which will be in the sale. What about the other 400+ listings - can customers still apply one of my coupon codes to them?
Example: if a customer purchases 2 items from me, and one of them is in the sale, yet the other one isn't, and my customer uses one of my store-wide coupon codes, I just wonder how the new tool will be able to to differentiate between the items.
How is this going to work?!
****
Hi Susan, thanks for your question. Sorry it wasn’t fully clear! Buyers won’t be able to apply multiple discounts to any one listing, but the buyer can apply different discounts to different listings. To protect sellers, we’ve made sure that buyers can only apply one discount to any one listing. At the same time, we want to make sure that buyers have a great experience, and are able to take full advantage of discounts. In the example you gave, the buyer would be able to apply your store-wide coupon code to the item that isn’t in the sale as normal. If that store-wide coupon saves the buyer more money than the sale, it will replace the sale. Otherwise, the buyer will get the discount from the sale, and not the coupon. Hopefully that helps!
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StrikeUpTheBand
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Dee J from PremierNaturalsbyK2:
Hello,
I just added an Labor Day Sale. Was the Aug 22nd the last day or Aug 21st the last day to start? This is for considerations for new sales event for Labor Day.
Thanks
****
Hi Dee J! Thank you for the interest in the Labor Day sale. Sellers who scheduled sales to occur over the period of August 31 - Sept 4 by August 22 have a chance of being featured in Etsy's marketing materials for the Labor Day sale. Any sellers whose listings are on sale during the period of August 31 - Sept 4 will be part of the temporary Labor Day shopping page, even if they create a sale after the deadline. It sounds like you created a sale in time for the deadline, so your on-sale items will have the chance to be considered for our marketing materials for Labor Day. I hope this helps!
Hello,
I just added an Labor Day Sale. Was the Aug 22nd the last day or Aug 21st the last day to start? This is for considerations for new sales event for Labor Day.
Thanks
****
Hi Dee J! Thank you for the interest in the Labor Day sale. Sellers who scheduled sales to occur over the period of August 31 - Sept 4 by August 22 have a chance of being featured in Etsy's marketing materials for the Labor Day sale. Any sellers whose listings are on sale during the period of August 31 - Sept 4 will be part of the temporary Labor Day shopping page, even if they create a sale after the deadline. It sounds like you created a sale in time for the deadline, so your on-sale items will have the chance to be considered for our marketing materials for Labor Day. I hope this helps!
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StrikeUpTheBand
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Beth Sautner from CreateBeadsbyDesign:
I set my sale from Sept. 1 to Sept. 10th and met the deadline. Will I be included in the sale if it is not exactly the same dates.
****
Hi Beth, thank you for the interest in the Labor Day sale. Your on-sale listings will be included in the temporary shopping experience for the Labor Day sale on the dates when your sale is running. Since you submitted your sale by the deadline, your listings will have the chance of being featured in marketing materials for the days that your items are on sale (e.g. Sept 1 or later). Hope this helps!
I set my sale from Sept. 1 to Sept. 10th and met the deadline. Will I be included in the sale if it is not exactly the same dates.
****
Hi Beth, thank you for the interest in the Labor Day sale. Your on-sale listings will be included in the temporary shopping experience for the Labor Day sale on the dates when your sale is running. Since you submitted your sale by the deadline, your listings will have the chance of being featured in marketing materials for the days that your items are on sale (e.g. Sept 1 or later). Hope this helps!
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Former_Member
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by
Former_Member
Not applicable
08-23-2017
09:03 PM
Thanks for joining us today and for your thoughtful questions.
We’re going to sign off now, but this thread will remain open so you can continue to view the questions and answers. Feel free to continue sharing your sales and coupons knowledge and experience with one another here and don’t hesitate to reach out to our Support Team if you have other questions: https://www.etsy.com/help/contact
Thanks!
We’re going to sign off now, but this thread will remain open so you can continue to view the questions and answers. Feel free to continue sharing your sales and coupons knowledge and experience with one another here and don’t hesitate to reach out to our Support Team if you have other questions: https://www.etsy.com/help/contact
Thanks!
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364 Replies
BootifulLabels
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Here are my questions.
Will there definitely be an EDIT function to allow us to add and remove listings, and modify sale dates etc without having to delete and start again?
How do we delete a sale? I have seen people state you can delete a sale, but I don't see that option on the sale page, is it only available before the sale starts?
If we choose to setup a sale on a whole shop or a whole section in a shop, could we have a feature (as happens with the EtsyonSale app) that automatically adds new listings in the shop or section to the sale when they go live? This would allow shops to have a regular sale section and simply move items to this section while a sale is running, or due to start.
Will there definitely be an EDIT function to allow us to add and remove listings, and modify sale dates etc without having to delete and start again?
How do we delete a sale? I have seen people state you can delete a sale, but I don't see that option on the sale page, is it only available before the sale starts?
If we choose to setup a sale on a whole shop or a whole section in a shop, could we have a feature (as happens with the EtsyonSale app) that automatically adds new listings in the shop or section to the sale when they go live? This would allow shops to have a regular sale section and simply move items to this section while a sale is running, or due to start.
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TheOldBarnDoor
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Totally agree. Thanks for adding your question
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drumliner
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
I also agree that an edit function is needed for sales.
To add to, remove, prolong, shorten, etc.
To add to, remove, prolong, shorten, etc.
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Former_Member
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
by
Former_Member
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08-21-2017
02:02 AM
this would make too much sense, your question makes too much sense... do you think they will actually have a direct answer for us? i wouldnt count on it.
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BootifulLabels
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
They have asked for our feedback, I think that says they are keen to listen and bodes well for at least some of our suggestions to be adopted. Taking a "Why bother, nothing will happen anyway" attitude is just a self-fulfilling prophecy.
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BitsOffTheBeach
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Splitting up your questions... will it be possible to add an item to our category that is on sale and to keep it in the sale if it expires and need to be renewed. Right now the only way I have found is cancel the whole sale and start over to add something back in.
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SweetJumbles
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
100%. Deleting a sale/code (once ended, for example) will be important to keep that list of sales from getting too long. Mine is already long enough to have to scroll down and in a matter of months it will be unmanageable.
Already once I also wanted to be able to "open" a sale to see which items were included and I found I was unable to do so. That's a problem.
Already once I also wanted to be able to "open" a sale to see which items were included and I found I was unable to do so. That's a problem.
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GriffinMaille
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
This has been asked so many times without any response from Etsy. We really need a way to edit ongoing and scheduled sales and coupons.
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Former_Member
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
by
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08-21-2017
08:05 PM
we need a edit function for sales to add more Items...
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GreenStreetMosa
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Absolutely! Thanks for bringing this up! Voted
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CuriousCharmBou
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Yes that is the BIGGEST thing needed for the sales and coupons!
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Former_Member
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
by
Former_Member
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08-22-2017
06:50 AM
Exactly...and thank you Bonnie. You asked just about all of my questions. I'm so frustrated and at a loss as to how to ADD 4 new listings to my existing storewide sale that I'm hesitant to add any other new listings.
Has anyone found a way to ADD new listings to an existing storewide sale that is already set-up? I'd love to at least know how to do this...thanks in advance.
Has anyone found a way to ADD new listings to an existing storewide sale that is already set-up? I'd love to at least know how to do this...thanks in advance.
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BootifulLabels
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
You can't add items as yet, the EDIT function is not available yet, that's why I asked for confirmation that it is coming.
You can create a new sale with the same dates and parameters and add the new ones to that.
You can create a new sale with the same dates and parameters and add the new ones to that.
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AngelPearls
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Exactly this - "Thumb up" on this question! :)
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spookyboutique
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Oh Please let this happen! I have had to cancel 3 sales already!
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Aridella
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Thank you Bonnie, I have the same questions. I need to be able to edit, add, remove items, add new items, change the date and delete closed offers. Otherwise this tool is useless for me. :-/
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CreaShines
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Yep I just came here looking for a way to edit a sale too! I need to add new listings, the sale is not going live for a week still. Please add this functionality.
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PastPaperPresen
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Yes! Please! I have added numerous items that I would like to include...without backing out and recreating my shop sale.
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finickypatterns
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Good questions.
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Kinies
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Yes !!! Edit function needed
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Former_Member
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
by
Former_Member
Not applicable
08-23-2017
07:11 PM
Hi all,
Maxwell responded to Bonnie's question here: https://www.etsy.com/teams/7722/discussions/discuss/18454051/page/9?post_id=383443337
Thanks!
Maxwell responded to Bonnie's question here: https://www.etsy.com/teams/7722/discussions/discuss/18454051/page/9?post_id=383443337
Thanks!
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OOAKResinDesign
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Good morning, I went to the link but did not see an answer as to how we add new listings to our current sales. I just added a few new listings and I see that they are not part of my current sale although I did add in those sections of my shop when I actually created the sale. Very confusing.
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BootifulLabels
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
chicvintage, I answered that question about 10 posts above.
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OOAKResinDesign
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Re: Sales and Coupons tool Admin Q&A (August 23, 2017)
Oh, I'm sorry I missed it Bonnie! I'll take a peek :)
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