Responding to feedback, public vs private.

[VenueDecor]

So someone left me feedback letting me know that, although she thinks the item is "cute and is sure she will receive complements on it," she objects to a heart we put on the bottom of the plate of the butter dish she purchased (it looks "cheap") and that we put our shop info on the inside of the butter dish lid.
I was considering responding to let her know how the offending items can be removed, but was wondering what you all think about responding privately, or making a (nice) public post, or just ignoring it. Advice?
Thanks,
Jill

[RomaMiaTradingCo]

I would try and respond to them privately first. From what I have heard, once you respond publicly to a review, it can't be changed.

[VenueDecor]

Thanks!

[MariasWorkshop]

I noticed that that review did not change your 5-star rating. That 3-star review will soon be buried behind two or three pages.

I agree with Nikki. I would respond to them privately so you at least leave the door open for change. I believe Nikki is right in stating that once you respond publicly, the review cannot be changed.

[StuckOnSilver]

Jillian, are you saying that there is an easy way to remove the offending images? If so, by all means pass this informati8on on to the buyer privately! Good luck!

[VenueDecor]

Lol, Bev-it can be done with a bit of skill, but this is probably best kept a shop secret. Thanks, everyone, I'm just going to contact her privately :)

[Plektra]

Hhmmm....it seems that the customer has a few issues with that product not just one. The others are right, once you respond under the customer's feedback nothing can be changed. Even if you respond privately, I don't think it's right to ask the customer to change the feedback. If there was a misunderstanding, that's a different thing. Only you and the customer know what was agreed...