depending on the items i have different policies. My vintage items are sold as "in condition" therefore I dont accept returns on them. if it is my supplies, you have 7 weeks to return the item, Unused for either exchange or a refund of the item price ( shipping is non-refundable) if it is any of my hand made jewelry. If you are unhappy with it, you have 30 days to return it for a refund of the price. if something breaks on it or you get it and it is to big or two small or something, let me know and Ill fix it for free. I do mention that, because it does happen, if after five business days of expected item and you haven't gotten it, please just sent me a convo to let me know and Ill either see what I can do, the end result being to either, refund their money or send them another item ( seeing I could of wrote the address down incorrectly)
I do have a disclaimer on my policies that I may take off about if something is damaged after I send it out that I am not responsible. I do package my items very well in bubble envelopes and bubble wrap to keep safe but mistakes do happen. so i am thinking about taking that off so that people know that if something got damaged they are going to get either refunded or a new item ( if i can give them a new item)