Payment is processing?

[Mollymoojewels]

I had a purchase today and the payment is processing......

Does anyone know how long this takes? I've not experienced this before, normally payments go through straight away. Does it mean there is a problem with the customers card perhaps? Could it be a dodgy transaction? Am I getting my knickers in a twist over nothing!?

Obviously I won't send anything out until I get the all clear from Etsy.

Your experiences would be appreciated. Thanks guys!

[RobertaValle]

I once had a DC payment that cleared in a couple of days.
E-checks through PayPal took usually 3-5 working days.

[Mollymoojewels]

Thank you Roberta!

[Mollymoojewels]

I now have two DC payments pending! Sorry this is new to me. Don't understand why this is?

[RobertaValle]

This is what I found: https://www.etsy.com/help/article/2684

"Occasionally, orders take a bit longer than normal to finish processing. When this happens, both the seller and buyer receive an email from Etsy to inform them they have a processing order.

A second email will let the seller and buyer know when the order has completed processing.

If the second email says that the order did not go through:

If you are the seller, the item will be put back up for sale in your shop. Please don't ship the order until you see that it has completed.
If you are the buyer, your card will not be charged.

If you have any orders that have been processing for more than 48 hours, please contact us so that we can look into the order further. "

[Twelve9Printing]

I had this happen to me and then I received the email saying the pending purchase was cancelled. The buyer said it was his first purchase on Etsy. Is this normal.

Why did I lose the sale?

[Mollymoojewels]

Thank you Roberta!
No Miquel I don't think it is normal.

My purchase didn't end up going through. Now the same customer has ordered again! And it's still processing! I have tried to make contact to find out what the issue is but the customer has not responded. I don't seem to be able to cancel the order so i am in limbo while the order is churning. I appreciate that it is for my protection, but it is tying up my items that might otherwise be sold to another customer. Grrrrrr...

[heartsabustin]

You can't cancel the sale?

[Mollymoojewels]

No Erin, it's so frustrating!