I admit when I'm at fault. The past month I have received about 4 negative reviews for the first time all due to medical issues that put me behind. 2 of the negative reviews I resonded admitting I was at fault. The Customer who left negative review today said in her feedback "read owners reviews, she never admits she's at fault." See, some customers read negative reviews from other customers and assumes the customer is ways right and never considers reading the buyers response to check into the problem to see the issue. Of course not. That's too time consuming. Anyway, the customer sent me a personal message telling me I need to get my sh&t straight if I want to run a successful business. One thing I can't stand is bossy customers who demand from me and threaten me with wanting a refund. Most cases when customers treat me that way and I know I'm not at fault, I always cancel their order and give them a refund instead of dealing with them. That is mainly why I went ahead and gave this customer a full refund. Once she demanded a date from me and already cancelled I gave her the full refund. As of now my turnaround is 1-3 weeks (running around 1 week) except for wholesale orders which take up to 6-8 weeks.
