I had quite the scare last week!
I received a convo from someone on the 8th who had purchased a mask for a party weeks prior to wear that night. They stated they had not received the mask, and were disapointed they had no mask for the masquerade that night.
My heart sunk, what happened? Normally I print all of my shipping labels on paypal and send the buyer the confirmation number so they can track orders themselves. For this order, my printer was not working. I hand wrote the address and shipped it at the post office. I put the shipping confirmation in my wallet, and forgot about it (not giving the buyer the tracking number). Also, instead of tracking it myself, I just assumed it had arrived.
I received the convo at work on my iphone (via the Etsy app). I was able to quickly track the package and see that it had a delivery attempt on June 1st, and was waiting for the buyer at the post office. I sent them the info, and they were able to pick it up at 4:51!!! Minutes before the post office closed. They were extreamly happy for my quick response and resolution.
I feel like I learned a great lesson the easy way. From now on I will be diligent on giving every buyer the confirmation number, and also tracking packages myself to ensure they arrive. If I did not have an iphone, I wouldn't have seen the email until after work, and it would have been too late. I was so happy everything worked out. They received their mask, and I receieved a great lesson!
