If someone wants to view your shop as a list then you're not able to stop them. You can keep it in thumbnail view for yourself whereever you are, of course, but each person has their preferences.
I prefer to view by thumbnails, but other people prefer to view by title. This is beneficial to people whose photography isn't their strong point.
If you really want people to see your thumbnails, ensure you have the "featured listings" setting turned on, and just select 5 or 6 of your best pieces. Only 4 will be visible, but when one sells, it'll be replaced by another. That's the only way to ensure thumbnails for people viewing in lists.