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TaylorWoodCrafts
Post Crafter

Is there an option to respond to a review

by
Post Crafter
‎02-23-2021 02:56 PM

Hello

We received a review today.  We did get 5 stars and some nice comments but also mentioned in the review the item is scratched.  "Although the item is scratched, the person I gave it to loved it".   Looking into it further, the customer had the item for almost 2 months!!  I take pride in what I make and look over each item before shipping and it bugs me a bit that people will read the review, not know they had it so long.  I can reach out to the buyer directly but was wondering if there was an option to respond directly to the review that I am not seeing?  Or do I just leave it be???

Thanks

Chris

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AdornedwithBeads
Inspiration Seeker

Re: Is there an option to respond to a review

by
Inspiration Seeker
‎02-23-2021 03:10 PM

Hello! Yes you can but only with a computer. Login to your Etsy account on a computer, select your store, and find the reviews section. You should be able to see a “reply” part somewhere

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