How to get feedback back to 5 stars?

[Former_Member]

Hello,
The feedback section of my shop currently only has 5 stars. I have 44 reviews and I only have 2, 1 star reviews which are now solved. It irks me to see my shop having 4 stars instead of 5, as I strive to give my customers the best products and customer service. How many reviews, ect would it take to reach 5 stars again?
Thank you!

[hooknsaw]

Ashley, etsy does an average of the past 12 months for review rating. The poor reviews will drop off of the average after 12 months. Or, more 5 star reviews will bring your average up.

[Former_Member]

If the 1-star reviews are now solved, maybe you can ask those who left thm (provided you haven't already left comments) to change their reviews. Best of luck.

[StuckOnSilver]

Ashley, your work is so CUTE!! Since you currently have 31 listings make at least one each so you can ship right away. Long ship times are likely to hurt your reviews and will deter last minute shoppers. Good luck!!!

[CircusOfCelebrations]

I see your items now say 1-3 days to ship. So if you cannot make them that quickly, no matter what the circumstances, then you need to follow Bev's advice and have them ready to ship, or you WILL get bad reviews.
I don't believe most customers even look at the shipping estimate, judging from the questions I get about that. So anyone who has longer ship times would be wise to send a thank you for the order, and "btw did you notice that I need _ days to produce that item?" message to their customers.
Maybe the new shop will place the ship times more prominently, along with policies.

[Former_Member]

As soon as you hear that cha-ching (or as soon as possible) send the customer a convo thanking them for their order and let them know when you will send it out. I also tell them I will send another convo when it has been sent, the date to expect it, and give them the tracking number. If you are unable to send it when you had told them, send them a convo letting them know that. Clear communication is so important. You can't do anything about past reviews. Just keep making your adorable little items and focus on excellent customer communication.