How long does it take for a refund to process via direct check out for the buyer?

[shannonroberson]

Hi everyone,

I had an item purchased in my shop today that was cancelled shortly thereafter. This was my first cancelled order so I don't know all the in's and out's of how this works.
She purchased the item via direct check out so I issued the refund and cancelled the order. My question is how long does it take for the buyer to get her money back? Is it immediately since it was from direct check out or does it take a few days?

[TinyTiptoesBoutique]

It takes about three days to process a refund via Direct Checkout, same as deposits and such. You'll receive a confirmation email from Etsy once the refund has been finished on your end. I think the buyer will receive their money back right away.

[shannonroberson]

Okay great! I was hoping that it was immediate on their end at least with direct check out.
Also I noticed that the item is not listed back in my shop. Do I need to re-list it or does it automatically go back to my shop page after the cancellation has processed?
And what about feedback? I thought If I cancelled the order I would no longer be able to leave feedback. I thought you could only leave it if it was before you cancelled the order. Will the option to leave feedback disappear when the order cancels? Can they still leave feedback?

[Former_Member]

When you cancel a sale if you want the item back in your shop you will have to manually relist it before the cancellation is complete. Otherwise the listing is gone forever.

In general the order to proceed is
1) relist the item
2) refund the customer
3) submit the cancellation request.

Feedback can be left by both the buyer and the seller until the actual cancellation takes place.

[Former_Member]

Hi all,
I have a customer who wants to exchange an item. Should I follow cancellation protocol or just exchange "under the table" for lack of better term.
Thanks

[Former_Member]

Kathy K from KekOriginals says

Hi all,
I have a customer who wants to exchange an item. Should I follow cancellation protocol or just exchange "under the table" for lack of better term.
Thanks
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Kathy, for business purposes I would follow your protocol, which states
""All returns must be mailed back in original condition and packaging within 7 days for refund. Shipping will not be refunded.""
Once the item is returned, you can ship out the other item.