How do I issue a refund?

[kickglassenamels]

A customer bought a cabinet knob to see how it looked in her kitchen. It didn't work out and she sent it back. I told her I'd refund her minus the shipping. I know I've done it before. With the new layout, I can't even find Etsy Help.

She used direct checkout.

Thanks.

[EchidnaArtandCards]

Here's the link for refunding with direct check out.

Btw, Etsy Help is way down at the bottom right of the page.

[kickglassenamels]

Not seeing a link. I'll try Help. Thanks.

[EchidnaArtandCards]

I am so sorry. It's here:

https://www.etsy.com/au/help/article/2037?ref=help_search_result

[Former_Member]

Hi, go to shop payment and find the transaction. There is a refund link there.