Half stars in average rating gone?

[Former_Member]

Is it just me, or have the half stars disappeared? My shop was at 4 1/2 stars, but is now at 4 stars with no new reviews...

On another note, has anyone else experienced buyers who love your product but don't give it the full 5 stars? So far all of my customers have given me 5 other than one who loved the item she purchased but gave me 4. As a customer in general, I tend not to give full ratings because I think there's always room for improvement rather than because I find something missing, and I wonder how many other buyers do that too. Has anyone else had this experience?

[Anthropologeek]

Hi Alicia, nope, the half star is still there. I know because my shop is 4 1/2 stars. I rarely leave feedback...But I think those who don't leave the full 5 is because they like to nitpick... you know the anal kind. I had a lady leave 4 stars because the vintage necklace clasp got tangled in her hair when she wore it...mind you, I didn't make the necklace, but she still felt the need to lower my rating for that.

[heartsabustin]

I had someone leave me a three star because she didn't like the scent. I have no idea how that's my fault...

Anyway, no, I've seen several people with half stars recently.

[Former_Member]

When I purchase from Etsy I always leave a review. I know how important it is for shops.

If an item is as described, in good condition, and ships in the allotted time frame I will give a 5 star rating.

[maryfrancessmith]

It may have to do with dates. The ratings they average are only for the last 12 months. Older reviews will still show up, but not count in your average. That way, bad reviews eventually won't count.

[Former_Member]

Ah, thanks for the info Fran! I didn't know about that.

[BeColorfulFeltArt]

I learned that in the US it is normal to give 5 stars if you are happy. In Holland I think that people use 4,5 or 4 also as a satisfied number to give. 4 is also good they think, it is a culture difference or something like that.

Now I learned I love to give the 5 stars if I'm happy on a purchase :)

[RayOfLightJewels]

How is there room for improvement if you got what was pictured in a timely manner? Don't give 4 stars if all went well.

[WellWeatheredCoStore]

i always leave a review when i purchase something. and in case that i have a question, i contact the seller before placing an order so i can be sure that i'll be happy and satisfied with it.
and i'm often surprised by reviews that i read (fortunately, not in my shop), people can be pretty weird sometimes.
to me it happened only once that i got this funny review - a customer bought a vintage top and she gave it 4 stars coz the top was "a little bit old"
:-D well of course, it's a vintage, baby!

[BeColorfulFeltArt]

Lulu, don't tell me, tell the others :) (I understand the amount of work and give a 5 star rating when all is fine )

[Former_Member]

Good information, Fran.

[nad205]

I rather not make a sale to anybody who would give me less than 5 stars just because it is in their culture or thinks that it will give room for improvement and do not realize it hurts the shop and its owner too

[TwistedKnickersInc]

i got a 2 star for a product that "was loved". seemed best just to leave it alone.

[Former_Member]

Sometimes it really is a matter of culture... After shopping online a while, I think a lot of buyers like myself will realise that giving full stars is important to the seller. I don't mind 4 stars if the buyer says they liked the item though. Just curious to see how many others get those kinds of reviews too.

That's an interesting one though, Arlene!