Excellence in Customer Service!

[Former_Member]

The USPS has not delivered a package to New Zealand after almost a month and my customer is NOT happy. I offered to reimburse her shipping fee (yes, I understand it's not my fault, but we strive for excellence in customer service). She paid with direct checkout. How do I reimburse her only for her shipping fee? Is this possible? Thanks!

[Former_Member]

It is possible. If they paid via DC go to Sold Orders ---> Click the Receipt # on the order you are referring to ---> about the middle of the page on the right there will be a link for 'Manage Order' ---> click Issue Refund and from here you can choose what the refund should be.

[PiecesofMeCardsnMore]

International mail can take 2-4 weeks (sometimes longer). It's still within the time frame for delivery, especially if it wasn't sent priority mail. You might want to add that info to your shipping policies to cover yourself in the future.

[Former_Member]

Thank you

[Former_Member]

I also make sure that the customer understands that this is the peak delivery season for postal services and it's not too uncommon that it takes a little longer than the estimated delivery time frame. More often than not it's caused by a bottle-neck at Customs.

[LaLindaArtStudio]

I would give it a little more time.