I posted on here yesterday that I was really upset because someone opened a case against me.
http://www.etsy.com/teams/5002/etsy-success/discuss/11229052/I want to thank everyone who supported me and gave me really good advice, it helped me no end, THANK YOU. The case was resolved last night after the sweater arrived with the customer, apparently, you were right, she didn't realise it was coming from france, it still only took 11 days, so that is really fast. She apologised too, so I am over the moon this morning. Thank you for being such a supportive team, its fantastic
angela