Are buyers using the Shipping upgrade feature ?

[FrenchVintagePrints]

I have a question for those of you who have implemented the new Shipping upgrade option in their shops. Are buyers using it ? In other words, do they go mostly with slower cheaper shipping options or are they using the faster more expensive option ?

[ColourscapePrints]

We've been offering it for just on a month now and we had our first person upgrade last Friday. I think later in the year towards Christmas it's going to save a lot of time on convo's so I'll be keeping it in place.

[nad205]

In my case during the winter holiday upgrading was used sometimes but since then shipping upgrade has not been used as I thought it would (mostly they go for the cheaper shipping cost ) and the funny thing is I have it mentioned in my policy that I recomend shipping with tracking so we can track just in case, but again it happened that shipping takes longer than usual and I get messages if I have any information of its whereabout.(packs with no tracking)
I am happy that I have this option and must say it is great that customers can choose to risk and pay less for the shipment or stay on the safe side and pay more.

[IndigoEmber]

Yes, I have had several orders involving the buyer upgrading his/her shipping to expedited shipping.

[CedarwoodCreations]

I was just looking at that feature today and thinking about turning it on....

[Plektra]

I started using them maybe two weeks ago and I already had someone paying for it. He wanted the item by specific day.

I also hope buyers use this feature before Xmas. Wondering where delayed packages are can be stressful.

[FrenchVintagePrints]

That's interesting. I decided a few weeks ago to offer by default Priority shipping as opposed to Standard, which is much faster and runs less risks of delays. Sales have dropped so I am wondering if there is a relationship or not. Before that I used to offer the cheaper Standard option by default, with the Priority as an option and few people would choose it but I hate it when packages get delayed, even if they eventually turn up, so I made the switch mostly for my own peace of mind. I'm debating going back.