Former_Member
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Amazon France has stolen from me

The listing on Amazon France that I DID NOT put up there - obviously:

http://www.amazon.fr/G%C3%A9n%C3%A9rique-Peppered-Rose-Body-Lotion/dp/B00TKWE61I

Amazon France will not chat with me live - claiming they don't speak English. Amazon US will not help me. I've sent an email, but quite frankly, that's not good enough for me. I want my intellectual property removed from their site, right now.

Does anyone have any suggestions? Calling Amazon isn't going to help - US is going to tell me to call international, and I'm not doing that. I am so beyond infuriated, it's not even funny. I've tried Twitter, and that's too slow. They're either ignoring me or trying to figure out how to get rid of me.
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Former_Member
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Re: Amazon France has stolen from me

I removed my own link - just so I wouldn't get anyone telling me not to promo my own stuff.
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LeedsRadio
Inspiration Seeker

Re: Amazon France has stolen from me

Did you translate the info on the left?

Did you or anyone happen to post that item on instagram or pinterest?
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Re: Amazon France has stolen from me

I've got it posted on my social media sites with links to my website and my Etsy shop. That doesn't give anyone else the right to post it on Amazon as an item for sale. Those are my pictures and my description. Sorry. That won't fly.
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LeedsRadio
Inspiration Seeker

Re: Amazon France has stolen from me

Actually it does. Read your TOS for pinterest and instagram

"You grant Pinterest and its users a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, store, display, reproduce, re-pin, modify, create derivative works, perform, and distribute your User Content on Pinterest solely for the purposes of operating, developing, providing, and using the Pinterest Products."

If they have a license to use it, they have rights to give others the right to use it. That is how things get re-pinned.

The cow is out of the barn on this.

But what probably happening is this; There are bunch of really small time players on Amazon who actually don't have any stock. They take stuff off ebay, etsy etc, and post it on Amazon. When they get an order they order it. Since they don't have the item and they need a pic they take the seller's one.
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Re: Amazon France has stolen from me

Oh dear! I don't know what to advise....have you contacted the seller? At least the person knows you do know what they've done...

Customer service staff don't speak English....that's strange. Maybe they don't want to deal with this...

Maybe Etsy can help? It is an Etsy listing...or maybe they have some ideas...

Sorry that happened to you!
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HoneyThistle
Inspiration Seeker

Re: Amazon France has stolen from me

Richard - I don't think that statement is in regards to using the image off of the Pinterest platform though. I had my cousin (a lawyer) review it, and she says that the transferable license is only in regards to use on the Pinterest website, and certainly not on Amazon.

However, that being said, I haven't seen the entire TOS so maybe there's another clause in it that allows this... which seems very scummy.

Erin - if you can get some legal advice, that might be helpful in this situation. Please keep us updated on it :)
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Re: Amazon France has stolen from me

They also stole my description - that could only be copied from Etsy, and that isn't legal. That's my copyrighted material, period.

And thank you, Wei.

I will continue to fight this. Amazon is being spectacularly unhelpful, but I do have emails to both the US and French companies regarding this matter.
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Re: Amazon France has stolen from me

Copying someone's text, ideas, thoughts could also be plagiarism.
I hope you get this sorted. Very disappointing you are not getting help from Amazon.
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Former_Member
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Re: Amazon France has stolen from me

I finally got a hold of someone at Amazon who interested in doing their job. I've sent an email to the copyright people.

It only took three days of getting the runaround about it.

Hopefully, I can get this resolved soon.
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