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01-29-2016
11:01 PM
Hi everyone!
On Monday, February 1st from 2:00 - 4:00 p.m. ET, my fellow Admin from the Shipping Team will be hanging out here in this thread to answer some of your shipping-related questions. The Shipping Team makes fulfilling orders simple, informative, affordable, and fast for both buyers and sellers. They work on features like shipping labels, packing slips and calculated shipping.
Have questions about Etsy’s shipping tools or the latest shipping labels update? Want to know more about setting shipping costs or other tips for sending out your items? Our shipping experts are here to help!
- How does the Q&A work? -
Post your shipping questions here in this thread and vote for the questions you'd like to see answered by clicking the small thumbs up in the top right corner of the individual post. While voting is enabled, members may vote for up to three questions. If you vote a fourth time, your first vote will not count, so please be thoughtful in how you use your votes. Questions that are hostile, off topic, or unproductive won't get answered.
(Be sure to read through all the questions before posting your own. It may have already been asked. If so, give it a vote!)
Voting will close at 11am EST on Sunday to give the team some time to research your questions. Then on Monday we'll be back here in this thread answering the top voted questions from 2pm - 4pm ET. We'll be highlighting Admin answers so they appear on the first page, but don't forget to refresh the page throughout the session.
Thanks and we look forward to reading your questions!
On Monday, February 1st from 2:00 - 4:00 p.m. ET, my fellow Admin from the Shipping Team will be hanging out here in this thread to answer some of your shipping-related questions. The Shipping Team makes fulfilling orders simple, informative, affordable, and fast for both buyers and sellers. They work on features like shipping labels, packing slips and calculated shipping.
Have questions about Etsy’s shipping tools or the latest shipping labels update? Want to know more about setting shipping costs or other tips for sending out your items? Our shipping experts are here to help!
- How does the Q&A work? -
Post your shipping questions here in this thread and vote for the questions you'd like to see answered by clicking the small thumbs up in the top right corner of the individual post. While voting is enabled, members may vote for up to three questions. If you vote a fourth time, your first vote will not count, so please be thoughtful in how you use your votes. Questions that are hostile, off topic, or unproductive won't get answered.
(Be sure to read through all the questions before posting your own. It may have already been asked. If so, give it a vote!)
Voting will close at 11am EST on Sunday to give the team some time to research your questions. Then on Monday we'll be back here in this thread answering the top voted questions from 2pm - 4pm ET. We'll be highlighting Admin answers so they appear on the first page, but don't forget to refresh the page throughout the session.
Thanks and we look forward to reading your questions!
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02-01-2016
10:02 PM
Hi everyone,
Thanks for being here today!
While you probably see me hanging out in the Etsy Forums for most of my day, I’ve gathered a few Admin who spend their days working on Etsy’s shipping tools.
We’ll start by posting some answers to questions you’ve asked over the past few days. Some of the questions heed the same answer but were asked in different ways. If we don’t answer your specific question, I encourage you to read through all of the posts we’re about to make as it may have been covered. We’ll highlight Admin answers so that they will appear on page one of this thread for easy viewing (Pro-tip: if you want to jump to the page of the actual post, click the timestamp of the highlighted post).
You can also post any new questions you have and we will do our best to reply to them in a timely manner. We will be in this thread live until 4:00pm ET.
Our goal is to provide answers and keep a productive conversation going. Let’s stay on track so we can get the most from the discussion. While this particular discussion is focused on shipping tools, if you have questions that are related to other topics, feel free to discuss them with other members in a new Forums thread or reach out to our Support Team here: https://www.etsy.com/help/contact
Simple guidelines for this chat: be kind, productive and ask questions!
Thanks for being here today!
While you probably see me hanging out in the Etsy Forums for most of my day, I’ve gathered a few Admin who spend their days working on Etsy’s shipping tools.
We’ll start by posting some answers to questions you’ve asked over the past few days. Some of the questions heed the same answer but were asked in different ways. If we don’t answer your specific question, I encourage you to read through all of the posts we’re about to make as it may have been covered. We’ll highlight Admin answers so that they will appear on page one of this thread for easy viewing (Pro-tip: if you want to jump to the page of the actual post, click the timestamp of the highlighted post).
You can also post any new questions you have and we will do our best to reply to them in a timely manner. We will be in this thread live until 4:00pm ET.
Our goal is to provide answers and keep a productive conversation going. Let’s stay on track so we can get the most from the discussion. While this particular discussion is focused on shipping tools, if you have questions that are related to other topics, feel free to discuss them with other members in a new Forums thread or reach out to our Support Team here: https://www.etsy.com/help/contact
Simple guidelines for this chat: be kind, productive and ask questions!
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02-01-2016
10:03 PM
Hey! I’m Henry, a product designer on the Shipping and Order Management Team. I’ve been at Etsy for just under a year and have worked on packing slips, Etsy ASAP and more. I’m really looking forward to making shipping better this year. When I’m not designing at Etsy, you can find me hiking and exploring with my wife and dog. I’m excited to hear any questions you have!
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02-01-2016
10:03 PM
Hello! My name is Claire, and I’m a software engineer at Etsy. I work on stuff like generating PDFs for our shipping labels. I probably have too many crafts / hobbies already, but I’m trying to learn more about sewing after attempting to make my own halloween costume this year. Looking forward to answering your questions!
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nicholascook
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Howdy, I’m Nicholas and I’ve been working on shipping at Etsy for four years now, and I’ve been involved in the seller side of Etsy for over six years. Lately I’ve been working on the direct USPS integration in the process of rolling out as we speak. When not at Etsy you can generally find me in the sunshine with some iced tea and a good book.
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TheColorExpert
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Hi everyone! I’m Vesha, a Software Engineer on the Shipping & Order Management team. I have been working at Etsy for about 1.5 years now and I love it! In the past, I’ve worked on general improvements for Etsy Shipping Labels and shipping label credits. Outside of work, I love to read, knit, and try my hand at wheel throwing. I’m excited to start answering some of your questions!
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tmazierskiadmin
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Hello! I'm Todd, a Software Engineer on the Shipping & Order Management team. I'm the newest to Etsy (3 months). At the moment I'm working on a little of everything, including rate changes and packing slips. My professional background is in technical support and software testing. In my free time I play the euphonium (a brass instrument that's like a small tuba) and develop video games. Looking forward to hearing from you!
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twhytetsy
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Hi! I’m Tanner, a Software Engineer on the Shipping and Order Management Team. I’ve been at Etsy for about a year and a half and have been working on Shipping for about 6 months. I primarily worked on Etsy ASAP, but I have also worked on general improvements to shipping labels. When I’m not working you might find me surfin some waves. I’m looking forward to answering any questions you might have!
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02-01-2016
10:05 PM
Hi everyone, I’m Cathy! I’m a Product Manager on the Shipping and Order Management team. Since joining Etsy this past June, I’ve had the pleasure of working on checkout and more recently shipping labels. I’m always excited to engage with Etsy sellers - your entrepreneurial, passionate, and creative spirits inspire me to build the best tools that will directly impact and improve your seller experience on Etsy. I look forward to hearing your thoughts and feedback so we can equip you to manage and grow your shop more effectively!
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nicholascook
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Cat Hutchings from SpotLightJewelry:
Any chance an option to print or down load prepaid return shipping envelopes will come back? It's such a hassle when I have a customer want to return an item, and I want to pay the shipping for them, to have to go in, change the shipping "to" and shipping "from" address, and then remember to change it back. Once I forgot to change it back and printed all my orders with a customer's private shipping address as the "return" address. What a nightmare! Fortunately I caught all the packages before they shipped, but it is extremely prone for error and very time consuming the way it's set up right now. Etsy used to have a simple "print a return address label" button. That would be very helpful for returns. Thanks so much!
****
Hi Cat, Thanks for your question. Return labels existed as an incomplete feature many years ago and we saw that the usage was very low such that supporting/expanding it was difficult. That said, return labels are something very dear to me (I worked on it back then). While I cannot commit to a date, I am hoping that we can incorporate a solution that will make this easier (and more robust) in the future.
Any chance an option to print or down load prepaid return shipping envelopes will come back? It's such a hassle when I have a customer want to return an item, and I want to pay the shipping for them, to have to go in, change the shipping "to" and shipping "from" address, and then remember to change it back. Once I forgot to change it back and printed all my orders with a customer's private shipping address as the "return" address. What a nightmare! Fortunately I caught all the packages before they shipped, but it is extremely prone for error and very time consuming the way it's set up right now. Etsy used to have a simple "print a return address label" button. That would be very helpful for returns. Thanks so much!
****
Hi Cat, Thanks for your question. Return labels existed as an incomplete feature many years ago and we saw that the usage was very low such that supporting/expanding it was difficult. That said, return labels are something very dear to me (I worked on it back then). While I cannot commit to a date, I am hoping that we can incorporate a solution that will make this easier (and more robust) in the future.
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02-01-2016
10:06 PM
Joan from acanthusjd:
Integrated shipping for French sellers soon?
****
Hi Joan, thanks for your question!
We’re always looking at expanding our international shipping options, but right now we cannot commit to a certain country or carrier. Additionally, integrating with shipping providers tends to be a long process (longer than you would think!) so it will probably be awhile before we’re able to offer new international shipping services.
Integrated shipping for French sellers soon?
****
Hi Joan, thanks for your question!
We’re always looking at expanding our international shipping options, but right now we cannot commit to a certain country or carrier. Additionally, integrating with shipping providers tends to be a long process (longer than you would think!) so it will probably be awhile before we’re able to offer new international shipping services.
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02-01-2016
10:07 PM
Hi Folks – I’m Mike, and I work in Product Marketing on the Shipping & Order Management team. I’ve been at Etsy for a little under four years – you might recognize me as the guy that has announced all of the wonderful things that have come out of our corner of the company. After work hours, I can be found writing music, watching soccer, and learning how to fix my very old house. As always, I look forward to hearing from you all!
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CabbageBaggage
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Hello! I’m Joe, I’m a program manager for carrier programs on the Shipping & Order Management team! I work as a liaison between our shipping partners/vendors and my product and engineering colleagues. My earliest experience with Etsy was as a seller working with a furniture company called RecycledBrooklyn. I spent most of my days making coffee sack benches and the rest of my days figuring out how to ship them all over the world! I’m excited to read your feedback and help in any way I can!
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nicholascook
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Tracy from limegreenmodern:
Would love the following: :)
1. An easy way to combine orders to ship in one package, like click each box and then have a combine option. Right now you have to print one label, copy/paste the tracking #, enter tracking into the second order, and then the customer gets 2 ship emails, which could be confusing since I am shipping in one package.
2. Option for "date to ship" to stick! I print labels every few orders, so if they are going out the next day, every time I do this I have to remember to change the date again.
3. Option for package weight to stick! 99% of my orders are 3 oz., so would love to not have to enter that each time.
And as others have said:
Would LOVE to have some sort of better way to handle return labels. I want to make things easy for my customer and would love to have an easy option to email them a label (pre-paid by them or me) without having to do it the long way of changing "to" and "from" etc.
Please get rid of the bottom "recycle" message.
****
Thanks for the suggestions Tracy, these are all great! Regarding 1, how often do you find this happening? As for 2, are you often printing labels in advance? These are great suggestions we’ll keep in mind as we work to improve the shipping labels experience. Your other questions are answered by other questions so I’ll let them do the talking. :) Thanks again!
Would love the following: :)
1. An easy way to combine orders to ship in one package, like click each box and then have a combine option. Right now you have to print one label, copy/paste the tracking #, enter tracking into the second order, and then the customer gets 2 ship emails, which could be confusing since I am shipping in one package.
2. Option for "date to ship" to stick! I print labels every few orders, so if they are going out the next day, every time I do this I have to remember to change the date again.
3. Option for package weight to stick! 99% of my orders are 3 oz., so would love to not have to enter that each time.
And as others have said:
Would LOVE to have some sort of better way to handle return labels. I want to make things easy for my customer and would love to have an easy option to email them a label (pre-paid by them or me) without having to do it the long way of changing "to" and "from" etc.
Please get rid of the bottom "recycle" message.
****
Thanks for the suggestions Tracy, these are all great! Regarding 1, how often do you find this happening? As for 2, are you often printing labels in advance? These are great suggestions we’ll keep in mind as we work to improve the shipping labels experience. Your other questions are answered by other questions so I’ll let them do the talking. :) Thanks again!
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RyanBateman
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Hey Everyone, I'm Ryan. I'm an engineering manager on the Shipping and Order Management team. I've been at Etsy for a little over three and a half years and I've worked on products such as USPS and Canada Post Shipping labels, calculated shipping and Etsy ASAP. When not at work I'm a serial hobbyist. I've dabbled in, among other things, woodworking, sculpting, model making, decoupage, and various musical endeavors. I'm looking forward to answering your questions!
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nicholascook
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Natalie from GrammaticalArt:
I loved Etsy Shipping Labels until I started managing a lot of orders. I cannot use Etsy Labels with its current functionality and I'll provide feedback why I am paying for a third party service instead.
If you are managing 200 open orders, when you go to ship a portion of those orders, you have to click "load more orders" 10 more times to show all of your open orders on the label page. There then isn't a way to consistently search for an order except by order number. So you have to search your open orders in another browser window if you aren't tracking your order by that number (we track by names because you don't have to worry about transposing names like you do long order numbers). Now you've found the small batch of orders you want to print (we do 10-20 at a time). I then have to repeat this process until my orders are cleared out. Or I search for orders one at a time and print each label individually.
It was taking longer to ship orders than it took to print and package my orders and I couldn't keep losing so much of my day shipping. So I moved to a third party shipping program and I got 6+ hours of my life back on shipping days. During the week before Christmas, I saved 45 hours on shipping alone by having functionality I didn't have with Etsy Labels.
We need to be able to hit a button and load all open orders or at least a few hundred at a time. Loading 20 at a time every time kills productivity.
We need to be able to search these orders (ctrl+F) by criteria like the recipient's name without expanding each order. This cuts down on shipping time like you wouldn't believe when you have 200+ orders you're managing.
We need to be able to save profiles we can quickly apply to listings so we aren't entering info for every order. I believe Etsy just added something close to this and I'm excited to try it.
I have these abilities with a third party program now and, sadly, I am paying $45 per month for this functionality, but it's been so worth every penny because of the time I'm saving. I would love to come back to Etsy Shipping Labels, but I just can't.
(My spiel: I map out systems and processes for a living so we can cut out redundant steps, quicken rate limiting steps, and make the process much more effective and cheaper by reducing time wasted. So this area intrigues me greatly and I've looked at it a lot.)
****
Thanks Natalie, These are great suggestions. When you talk about searching orders, the buyer’s name (or username) will appear in the collapsed version of the label form, are you looking to search by the Ship To address instead? We will definitely look into increasing the number of labels returned by the “Load more orders” button. Do let us know if you have other suggestions. We don't want you to have to pay for a shipping solution either.
I loved Etsy Shipping Labels until I started managing a lot of orders. I cannot use Etsy Labels with its current functionality and I'll provide feedback why I am paying for a third party service instead.
If you are managing 200 open orders, when you go to ship a portion of those orders, you have to click "load more orders" 10 more times to show all of your open orders on the label page. There then isn't a way to consistently search for an order except by order number. So you have to search your open orders in another browser window if you aren't tracking your order by that number (we track by names because you don't have to worry about transposing names like you do long order numbers). Now you've found the small batch of orders you want to print (we do 10-20 at a time). I then have to repeat this process until my orders are cleared out. Or I search for orders one at a time and print each label individually.
It was taking longer to ship orders than it took to print and package my orders and I couldn't keep losing so much of my day shipping. So I moved to a third party shipping program and I got 6+ hours of my life back on shipping days. During the week before Christmas, I saved 45 hours on shipping alone by having functionality I didn't have with Etsy Labels.
We need to be able to hit a button and load all open orders or at least a few hundred at a time. Loading 20 at a time every time kills productivity.
We need to be able to search these orders (ctrl+F) by criteria like the recipient's name without expanding each order. This cuts down on shipping time like you wouldn't believe when you have 200+ orders you're managing.
We need to be able to save profiles we can quickly apply to listings so we aren't entering info for every order. I believe Etsy just added something close to this and I'm excited to try it.
I have these abilities with a third party program now and, sadly, I am paying $45 per month for this functionality, but it's been so worth every penny because of the time I'm saving. I would love to come back to Etsy Shipping Labels, but I just can't.
(My spiel: I map out systems and processes for a living so we can cut out redundant steps, quicken rate limiting steps, and make the process much more effective and cheaper by reducing time wasted. So this area intrigues me greatly and I've looked at it a lot.)
****
Thanks Natalie, These are great suggestions. When you talk about searching orders, the buyer’s name (or username) will appear in the collapsed version of the label form, are you looking to search by the Ship To address instead? We will definitely look into increasing the number of labels returned by the “Load more orders” button. Do let us know if you have other suggestions. We don't want you to have to pay for a shipping solution either.
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TheColorExpert
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Hi there!
All of these are valid points! We hope to incorporate these features in future improvements to calculated shipping. I have a follow up question:
With regard to using calculated shipping on a custom listing, would you be able to provide weight and dimensional info for that listing?
All of these are valid points! We hope to incorporate these features in future improvements to calculated shipping. I have a follow up question:
With regard to using calculated shipping on a custom listing, would you be able to provide weight and dimensional info for that listing?
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RyanBateman
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Kathy from WoodcraftsandCandles:
From the beginning of Calculated Shipping there has been a request for a couple of major things that would simplify and help a lot of people.
1. A ships alone button - vintage sellers in particular need this. Many times an item should not be combined with anything else.
2. Separate handling fees for Domestic and International. Those shipping international need more of a fee to cover the higher cost of insurance for international shipping as well as added supply needs.
Will these be coming this year?
****
Thanks for the question Kathy!
When we released calculated shipping we got a lot of great feedback and suggestions for improvement. I'm happy to let you know that we'll be working to improve the calculated shipping experience in the beginning of this year and we will be taking all of that feedback into account.
While I can't yet outline the specific features we plan to introduce during that time, I can say that we will have a specific focus on addressing the issues that make calculated shipping difficult to use. Feedback like yours helps us determine what those issues are, so thanks and keep it coming.
From the beginning of Calculated Shipping there has been a request for a couple of major things that would simplify and help a lot of people.
1. A ships alone button - vintage sellers in particular need this. Many times an item should not be combined with anything else.
2. Separate handling fees for Domestic and International. Those shipping international need more of a fee to cover the higher cost of insurance for international shipping as well as added supply needs.
Will these be coming this year?
****
Thanks for the question Kathy!
When we released calculated shipping we got a lot of great feedback and suggestions for improvement. I'm happy to let you know that we'll be working to improve the calculated shipping experience in the beginning of this year and we will be taking all of that feedback into account.
While I can't yet outline the specific features we plan to introduce during that time, I can say that we will have a specific focus on addressing the issues that make calculated shipping difficult to use. Feedback like yours helps us determine what those issues are, so thanks and keep it coming.
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02-01-2016
10:12 PM
Lisa Cahill from EdnaCatherine:
Please, when a buyer chooses a shipping upgrade from shipping profiles, like Priority or Priority Express can the notification be more apparent? The pale yellow now is not eye catching. It needs to be bright red or something. I don't know if this is shipping, but if a "note to seller" is included, can there be a large notice for this too? It doesn't stand out at all now and is too easy to miss.
****
Hi Lisa! Thanks for both of your suggestions. We’re continuing to improve the shipping labels purchase experience, so we’ll definitely take both of these ideas into consideration when working on it. One follow up question: when would be the best time to see this information (i.e. when you first receive the order or when you’re packaging it)? Thanks again!
Please, when a buyer chooses a shipping upgrade from shipping profiles, like Priority or Priority Express can the notification be more apparent? The pale yellow now is not eye catching. It needs to be bright red or something. I don't know if this is shipping, but if a "note to seller" is included, can there be a large notice for this too? It doesn't stand out at all now and is too easy to miss.
****
Hi Lisa! Thanks for both of your suggestions. We’re continuing to improve the shipping labels purchase experience, so we’ll definitely take both of these ideas into consideration when working on it. One follow up question: when would be the best time to see this information (i.e. when you first receive the order or when you’re packaging it)? Thanks again!
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nicholascook
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linneamarie from BrooklynStVintage:
I have just started using Etsy labels due to the price increase with USPS. One of the first ones I did, it appeared to not be discounted at all, a parcel select package. I emailed Etsy 6 days ago and still have not had a response. I checked the shipping team in hopes I could reach admin, but that team is not actively monitored anymore. I wish there was more support if I am going to use this system. BTW, nothing in the handbook suggesting there is no discount for Parcel Select that I have found?
****
Hi linneamarie, I’m sorry you have not heard from support. I will check with them to see what the holdup is. Parcel Select Ground is a commercial product which does not offer any discounted pricing options aside from a small amount off of the comparable retail product, Retail Ground. These are technically different services however. Whereas you may be able to buy Priority Mail online or at the Post Office, you are buying Retail Ground through the post office and Parcel Select Ground online. As an example, a 2 lb package going from 11217 to 91402 would be $11.51 at the post office and $11.42 through Etsy.
I have just started using Etsy labels due to the price increase with USPS. One of the first ones I did, it appeared to not be discounted at all, a parcel select package. I emailed Etsy 6 days ago and still have not had a response. I checked the shipping team in hopes I could reach admin, but that team is not actively monitored anymore. I wish there was more support if I am going to use this system. BTW, nothing in the handbook suggesting there is no discount for Parcel Select that I have found?
****
Hi linneamarie, I’m sorry you have not heard from support. I will check with them to see what the holdup is. Parcel Select Ground is a commercial product which does not offer any discounted pricing options aside from a small amount off of the comparable retail product, Retail Ground. These are technically different services however. Whereas you may be able to buy Priority Mail online or at the Post Office, you are buying Retail Ground through the post office and Parcel Select Ground online. As an example, a 2 lb package going from 11217 to 91402 would be $11.51 at the post office and $11.42 through Etsy.
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02-01-2016
10:13 PM
GreenStreetMosaics from GreenStreetMosaics:
I would love to use calculated shipping, but it is impossible to use calculated shipping AND variations when they have to do with size.
Simple Example:
Variation one: small, weighs 4 lbs
Variation two: medium, weighs 6 lbs
Variation three: large, weighs 8 lbs
Variation four: x large, weighs 10 lbs
Shipping charges are different for each (because of weight and overall package size) making calculated shipping something that just doesn't work.
Variations (based on size) + calculated shipping = an either/ or situation (we can use size variations OR we can use calculated shipping). There is just no way to utilize both the way that it is currently set up.
Anything in the works to make it easier for those of us who use size variations in our listings to take advantage of calculated shipping?
****
Hi there. Thanks very much for your question. We have heard from several sellers who have size or weight variations on their listings that calculated shipping may not work for them. We know that adding support for multiple weights and dimensions for listing variations would be very helpful, and hope to offer the ability to do so in the future!
I would love to use calculated shipping, but it is impossible to use calculated shipping AND variations when they have to do with size.
Simple Example:
Variation one: small, weighs 4 lbs
Variation two: medium, weighs 6 lbs
Variation three: large, weighs 8 lbs
Variation four: x large, weighs 10 lbs
Shipping charges are different for each (because of weight and overall package size) making calculated shipping something that just doesn't work.
Variations (based on size) + calculated shipping = an either/ or situation (we can use size variations OR we can use calculated shipping). There is just no way to utilize both the way that it is currently set up.
Anything in the works to make it easier for those of us who use size variations in our listings to take advantage of calculated shipping?
****
Hi there. Thanks very much for your question. We have heard from several sellers who have size or weight variations on their listings that calculated shipping may not work for them. We know that adding support for multiple weights and dimensions for listing variations would be very helpful, and hope to offer the ability to do so in the future!
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02-01-2016
10:15 PM
Hi all! I'm Charlotte, and I'm a software engineer on the Shipping team. I've been at Etsy about 2 1/2 years, and I'm the newest member of the Shipping team! When not at work, I'm keeping my hands busy with lots of different crafts. Most recently, woodworking, but primary quilting, sewing, and knitting. Looking forward to hearing all of your great questions!
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02-01-2016
10:16 PM
Lauren Darby from OriginalsbyLauren:
I would love to be able to use calculated shipping for international orders and still use shipping profiles for domestic shipping.
International shipping is harder to estimate and I lose money alot of the time.
****
Hello Lauren!
At this point we don’t support having multiple profiles based on destination for a single listing. If you’ve already measured the dimensions of the package and made a calculated shipping profile, that same profile can also be used for domestic orders.
Why do you want to use non-calculated profiles for domestic orders? We’d like to better understand your workflow!
I would love to be able to use calculated shipping for international orders and still use shipping profiles for domestic shipping.
International shipping is harder to estimate and I lose money alot of the time.
****
Hello Lauren!
At this point we don’t support having multiple profiles based on destination for a single listing. If you’ve already measured the dimensions of the package and made a calculated shipping profile, that same profile can also be used for domestic orders.
Why do you want to use non-calculated profiles for domestic orders? We’d like to better understand your workflow!
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02-01-2016
10:17 PM
Ste Elmore from TheNewBabyBoutique:
Sorting orders by ship by date and/or shipping upgrades. If I have something that needs to ship sooner because they ordered an upgrade or I said I would ship it sooner or later than the ship by date (I have customers who order and realize they will be out of town when the item should arrive so they ask me to hold it and ship later) it would be nice to list the orders like that instead or oldest or newest.
****
Hi there! Thanks for sharing your feedback on sorting by ship by date and shipping upgrades. We have heard requests similar to this from other sellers as well. Good news is that we will be working to improve the sold orders experience this year and will definitely continue to keep this under consideration. While at the moment I cannot outline the specific features we plan to introduce during this year, I can share that we will have a specific focus on addressing the issues that make order management difficult. Please let us know if there’s anything else we can do to make your order fulfillment process an easier and more seamless one!
Sorting orders by ship by date and/or shipping upgrades. If I have something that needs to ship sooner because they ordered an upgrade or I said I would ship it sooner or later than the ship by date (I have customers who order and realize they will be out of town when the item should arrive so they ask me to hold it and ship later) it would be nice to list the orders like that instead or oldest or newest.
****
Hi there! Thanks for sharing your feedback on sorting by ship by date and shipping upgrades. We have heard requests similar to this from other sellers as well. Good news is that we will be working to improve the sold orders experience this year and will definitely continue to keep this under consideration. While at the moment I cannot outline the specific features we plan to introduce during this year, I can share that we will have a specific focus on addressing the issues that make order management difficult. Please let us know if there’s anything else we can do to make your order fulfillment process an easier and more seamless one!
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02-01-2016
10:18 PM
Hello everyone! I'm Daria, Program Manager for carrier programs on the Shipping team. I work on shipping carrier integrations like Canada Post and USPS shipping labels, with engineers, partners and many Etsy teams.
Before working at Etsy I was a designer, and an Etsy seller. I like working on everything that can help our sellers run their shops more easily and efficiently.
Before working at Etsy I was a designer, and an Etsy seller. I like working on everything that can help our sellers run their shops more easily and efficiently.
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Jeni Sandberg from BarkingSandsVintage:
A small thing:
I would love to see at a glance on my orders page if a shipped package has been delivered (eBay does this). As it is now, I have to click on each tracking number individually to check on the delivery status of an order. I usually just click through the first page of my orders every now and then, but a quick visual cue like a green check mark or something similar next to the tracking number would be useful to help head off problems proactively (e.g., when a package is on one of those crazy delivery routes and taking forever, it's nice to give the buyer a heads up).
****
Hi Jeni,
That’s a great idea! We hope to look at this as we continue to improve Etsy Shipping Labels this year.
A few questions: Would a “delivered” message near the tracking number help? A green check mark might be a bit ambiguous to anyone who didn’t read this thread. If you feel strongly about a check mark, can you explain why? Thanks!
A small thing:
I would love to see at a glance on my orders page if a shipped package has been delivered (eBay does this). As it is now, I have to click on each tracking number individually to check on the delivery status of an order. I usually just click through the first page of my orders every now and then, but a quick visual cue like a green check mark or something similar next to the tracking number would be useful to help head off problems proactively (e.g., when a package is on one of those crazy delivery routes and taking forever, it's nice to give the buyer a heads up).
****
Hi Jeni,
That’s a great idea! We hope to look at this as we continue to improve Etsy Shipping Labels this year.
A few questions: Would a “delivered” message near the tracking number help? A green check mark might be a bit ambiguous to anyone who didn’t read this thread. If you feel strongly about a check mark, can you explain why? Thanks!
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02-01-2016
10:31 PM
Lisa Cahill from EdnaCatherine:
Thanks for addressing my questions. An upgrade could be in the area where you enter the type of package, dimensions and weight as an upgrade is going to change the classification you choose in this step. The notification "XXX purchased your item" could say "XXX purchased your item with a request" or something to let you know there is a buyer note. And the note could be bolder and larger. Thanks!
****
Awesome. Thanks again for the suggestions. Have a good day! :)
Thanks for addressing my questions. An upgrade could be in the area where you enter the type of package, dimensions and weight as an upgrade is going to change the classification you choose in this step. The notification "XXX purchased your item" could say "XXX purchased your item with a request" or something to let you know there is a buyer note. And the note could be bolder and larger. Thanks!
****
Awesome. Thanks again for the suggestions. Have a good day! :)
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02-01-2016
10:37 PM
Carolyn from ArtPillow:
I would use calculated shipping on all my orders if I could calculate FedEx shipping with it. Some of my listings (the larger/heavier ones) are cheaper to ship FedEx.
****
Hi Carolyn. Thanks for reaching out! We appreciate your feedback on needing a solution that accommodates heavier items. We have heard from some other sellers as well that they’d like to see FedEx as a shipping carrier on Etsy. On the Shipping Team, it’s always a top priority for us to explore new ways to expand our offering of shipping solutions that meet the needs of sellers. We will be working this year to provide sellers more shipping options to send their packages in a securely and timely fashion to buyers - stay tuned!
In the meantime, are there any other reasons why you'd prefer to use FedEx shipping labels in addition to having to ship heavier items? This will help us better understand seller needs around FedEx - thanks!
I would use calculated shipping on all my orders if I could calculate FedEx shipping with it. Some of my listings (the larger/heavier ones) are cheaper to ship FedEx.
****
Hi Carolyn. Thanks for reaching out! We appreciate your feedback on needing a solution that accommodates heavier items. We have heard from some other sellers as well that they’d like to see FedEx as a shipping carrier on Etsy. On the Shipping Team, it’s always a top priority for us to explore new ways to expand our offering of shipping solutions that meet the needs of sellers. We will be working this year to provide sellers more shipping options to send their packages in a securely and timely fashion to buyers - stay tuned!
In the meantime, are there any other reasons why you'd prefer to use FedEx shipping labels in addition to having to ship heavier items? This will help us better understand seller needs around FedEx - thanks!
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02-01-2016
10:37 PM
Carissa from HomespunNC:
Will Etsy consider adding an option for sellers who use calculated shipping profiles to offer a "signature confirmation" option to customers when checking out?
****
Hi Carissa – thanks for your question. We have heard that some sellers would like to see an option for buyers to select add-ons like Signature Confirmation and parcel insurance since we launched calculated shipping. We are working on several improvements for calculated shipping this year and hope to include this in our plans. In the meantime, feel free to include the costs for these in your handling fee that is applied for each order.
Will Etsy consider adding an option for sellers who use calculated shipping profiles to offer a "signature confirmation" option to customers when checking out?
****
Hi Carissa – thanks for your question. We have heard that some sellers would like to see an option for buyers to select add-ons like Signature Confirmation and parcel insurance since we launched calculated shipping. We are working on several improvements for calculated shipping this year and hope to include this in our plans. In the meantime, feel free to include the costs for these in your handling fee that is applied for each order.
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Philipp Lytvynov from SammyIcon:
Dear Alexandra,
I have a question regarding USPS interational shipping. In October USPS restricted access for online tracking option on its website for some countries including Ukraine. And since that time It makes some difficulties for our buyers to check parcels online on USPS from Ukraine for example. It does not show any information for registered mail from here. If I want to know anything about tracking history of a parcel the only thing I can do to make direct call to USPS hotline. I understand it should be a question to the USPS service but maybe you can give me some advices how to deal better with the cases when you can provide tracking but USPS will not show it for the buyer? Thank you
****
Hi Philipp,
There is unfortunately nothing that we can do when the USPS restricts access to tracking, and there is not a good work-around (as far as we know) to get this information. I am happy to hear that you’re able to get the necessary information through the USPS hotline, though!
Dear Alexandra,
I have a question regarding USPS interational shipping. In October USPS restricted access for online tracking option on its website for some countries including Ukraine. And since that time It makes some difficulties for our buyers to check parcels online on USPS from Ukraine for example. It does not show any information for registered mail from here. If I want to know anything about tracking history of a parcel the only thing I can do to make direct call to USPS hotline. I understand it should be a question to the USPS service but maybe you can give me some advices how to deal better with the cases when you can provide tracking but USPS will not show it for the buyer? Thank you
****
Hi Philipp,
There is unfortunately nothing that we can do when the USPS restricts access to tracking, and there is not a good work-around (as far as we know) to get this information. I am happy to hear that you’re able to get the necessary information through the USPS hotline, though!
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02-01-2016
10:47 PM
Tana from PrairiePrimitives:
Would you please consider removing the "Etsy" name from the shipping labels? It's not the branding that bothers me so much as I feel it's a theft magnet. Thanks!
****
Hey Tana! Thanks for the suggestion. We currently don’t have plans to remove this from our shipping labels, but we appreciate the suggestion.
Would you please consider removing the "Etsy" name from the shipping labels? It's not the branding that bothers me so much as I feel it's a theft magnet. Thanks!
****
Hey Tana! Thanks for the suggestion. We currently don’t have plans to remove this from our shipping labels, but we appreciate the suggestion.
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Pat from custompetandtack:
La Vesha, Thanks and Yes, I would be able to provide a weight and dimension for a custom listing.
****
Great to know, thanks!
La Vesha, Thanks and Yes, I would be able to provide a weight and dimension for a custom listing.
****
Great to know, thanks!
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RyanBateman
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RJ and Nici Laskin from NiciLaskin:
Another idea would be the ability to change shipping methods and delivery speeds without having to create custom listings. The seller could simply change the shipping from let's say Priority to Express and the buyer would then be contacted with an authorization mail where the customer is presented with a "do you authorize this charge?" Around the holidays this tool would be fantastic and could avoid many order cancellations. Once buying frenzy ensues, buyers are easily huffed up when they realize they aren't going to receive a package in time for Christmas, V-Day, or Father's Day...
****
Thanks for the suggestion RJ and Nici! Whether using manual or calculated shipping you can set up shipping upgrades that your buyer can select during checkout. This is the best option for offering shipping upgrades as it more clearly communicates the expectations around shipping speed when they check out. I understand it is difficult to handle these situations after the order has occurred, so I'd urge you to give upgrades or calculated shipping a try!
Here's more information on adding shipping upgrades to your listings: https://www.etsy.com/help/article/4414
And here is info on how to set up calculated shipping: https://www.etsy.com/help/article/6131
Another idea would be the ability to change shipping methods and delivery speeds without having to create custom listings. The seller could simply change the shipping from let's say Priority to Express and the buyer would then be contacted with an authorization mail where the customer is presented with a "do you authorize this charge?" Around the holidays this tool would be fantastic and could avoid many order cancellations. Once buying frenzy ensues, buyers are easily huffed up when they realize they aren't going to receive a package in time for Christmas, V-Day, or Father's Day...
****
Thanks for the suggestion RJ and Nici! Whether using manual or calculated shipping you can set up shipping upgrades that your buyer can select during checkout. This is the best option for offering shipping upgrades as it more clearly communicates the expectations around shipping speed when they check out. I understand it is difficult to handle these situations after the order has occurred, so I'd urge you to give upgrades or calculated shipping a try!
Here's more information on adding shipping upgrades to your listings: https://www.etsy.com/help/article/4414
And here is info on how to set up calculated shipping: https://www.etsy.com/help/article/6131
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Krystal from ModernSwitch:
An option to sort by "Ship By Date". 15% of my ship is ready to ship. 85% of my shop is made to order (2 weeks). Sometimes I miss shipping out an order that is ready to ship, because it is buried deep in the middle of a bunch of made to order items.
For whatever option I choose to stay defaulted to that. I always work from oldest to newest. Having to select 'oldest' first EVERY SINGLE TIME I want to ship an order is SO SO SO annoying.
****
This is a great idea! We will look at this along with some other ideas we have to improve seller experiences with Etsy Shipping Labels this year. Keep the great ideas coming! :)
An option to sort by "Ship By Date". 15% of my ship is ready to ship. 85% of my shop is made to order (2 weeks). Sometimes I miss shipping out an order that is ready to ship, because it is buried deep in the middle of a bunch of made to order items.
For whatever option I choose to stay defaulted to that. I always work from oldest to newest. Having to select 'oldest' first EVERY SINGLE TIME I want to ship an order is SO SO SO annoying.
****
This is a great idea! We will look at this along with some other ideas we have to improve seller experiences with Etsy Shipping Labels this year. Keep the great ideas coming! :)
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TheColorExpert
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Hi Krystal,
I responded to your question here:
https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/7?post_id=312780081
I responded to your question here:
https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/7?post_id=312780081
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nicholascook
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RJ and Nici Laskin from NiciLaskin:
I'm not sure whether anyone else would appreciate a global shipping program, especially having seen the utter train wreck that has become of Ebay's attemp, however I would really like to see a consolidated freight program for Canada, UK, and Australia. We would simply mail everything going to those countries to a freight forwarder in the US for further delivery to customers in those countries.
In return, the shipping prices could be cut in half and better service provided to those customers.
Those international orders make up about $30,000 - $40,000 of my yearly volume and with the ever increasing postal rates, issues with VATs, and strengthening dollar, those orders are rapidly drying up. If you just consider the top 1000 shops which many of them are much larger than our shop, there would be at least $70,000,000 worth of business. Cutting that volume in half with increasing rates, could really take a nice chunk out of everyone's bottom line.
Not sure how Etsy might feel about such a program, but I would be more than happy to stop by a freight forwarder's office in New York next month on my way to Etsy and see if they would be willing to put together a proposal for your consideration.
Thank you for putting together this thread and gathering community input.
****
Thanks for your post RJ and Nici. This idea is something we’ve talked about and, as you mentioned, is a very complex and challenging arena that requires a lot of planning to get it right. It’s not in the cards for this year but is something we are considering long term. Thanks for your suggestion and willingness to put a proposal together. We appreciate your feedback!
I'm not sure whether anyone else would appreciate a global shipping program, especially having seen the utter train wreck that has become of Ebay's attemp, however I would really like to see a consolidated freight program for Canada, UK, and Australia. We would simply mail everything going to those countries to a freight forwarder in the US for further delivery to customers in those countries.
In return, the shipping prices could be cut in half and better service provided to those customers.
Those international orders make up about $30,000 - $40,000 of my yearly volume and with the ever increasing postal rates, issues with VATs, and strengthening dollar, those orders are rapidly drying up. If you just consider the top 1000 shops which many of them are much larger than our shop, there would be at least $70,000,000 worth of business. Cutting that volume in half with increasing rates, could really take a nice chunk out of everyone's bottom line.
Not sure how Etsy might feel about such a program, but I would be more than happy to stop by a freight forwarder's office in New York next month on my way to Etsy and see if they would be willing to put together a proposal for your consideration.
Thank you for putting together this thread and gathering community input.
****
Thanks for your post RJ and Nici. This idea is something we’ve talked about and, as you mentioned, is a very complex and challenging arena that requires a lot of planning to get it right. It’s not in the cards for this year but is something we are considering long term. Thanks for your suggestion and willingness to put a proposal together. We appreciate your feedback!
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calialater
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Hello! I’m Calia, a Product Manager on the Shipping & Order Management team. I’ve been at Etsy for around four and half years, mostly working on features to support shipping in your shop, like international tracking, calculated shipping and most recently, Etsy ASAP. When I'm not working on shipping tools, you can find me either outside with my dog or doing some sort of handmade project. I just finished my first quilt, but my first love is knitting (I run a small shop at https://www.etsy.com/shop/nellyknits). I spend a lot of my time reading the forums and team posts for feedback on our tools, I'm looking forward to hearing more from all of you today!
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TheHomespunLoft from TheHomespunLoft:
I would love to be able to change the ship by date more than once. Often I get customers who like to add onto already ordered items and I ship all their items in one package.. but if I already chose a date to ship by and they then add things- I can't now change that date again to a future one to ship with item #2 or 3 or 4.
I also would love the ability to create/print a return label- it would be so very handy.
****
Thank you for your suggestions! As we continue to improve the order management page, we will keep your suggestions in mind as other sellers have also asked for similar features. As for the return label, that question was answered here:
https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/5?post_id=312772055
I would love to be able to change the ship by date more than once. Often I get customers who like to add onto already ordered items and I ship all their items in one package.. but if I already chose a date to ship by and they then add things- I can't now change that date again to a future one to ship with item #2 or 3 or 4.
I also would love the ability to create/print a return label- it would be so very handy.
****
Thank you for your suggestions! As we continue to improve the order management page, we will keep your suggestions in mind as other sellers have also asked for similar features. As for the return label, that question was answered here:
https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/5?post_id=312772055
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02-01-2016
11:11 PM
Mel Fischer from FischerFineArts:
There's been a great deal of discussion about the recycle message at the bottom of the packing slips. Many, many shop owners are embarrassed that it shows or dislike it so much that we cut the bottom off. Any chance you guys are considering removing the message at the bottom?
(I also dislike it and would like to see it gone. I do cut it off now.)
****
Thanks for reaching out Mel! We have heard this feedback from other sellers as well and have definitely been taking it into consideration. It’s input like yours that help us to make the order fulfillment experience a smoother one. While I cannot share any plans that will directly address this issue at the moment, we will definitely be keeping this in mind as we explore more ways to make packaging orders more time efficient.
There's been a great deal of discussion about the recycle message at the bottom of the packing slips. Many, many shop owners are embarrassed that it shows or dislike it so much that we cut the bottom off. Any chance you guys are considering removing the message at the bottom?
(I also dislike it and would like to see it gone. I do cut it off now.)
****
Thanks for reaching out Mel! We have heard this feedback from other sellers as well and have definitely been taking it into consideration. It’s input like yours that help us to make the order fulfillment experience a smoother one. While I cannot share any plans that will directly address this issue at the moment, we will definitely be keeping this in mind as we explore more ways to make packaging orders more time efficient.
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nicholascook
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Tracy from limegreenmodern:
Another request..... :)
When choosing all open orders to print ship labels, it would be great to have "pending cancellation" orders ignored and not have them go into the shipping label area.
When I have a pending cancellation, I have to remember each time to unclick it so it doesn't get lumped in when printing a bunch of ship labels.
This can be hugely problematic during the holidays when shipping 60-80 orders a day and you have a pending cancellation order buried in there.
****
Thanks for your comment Tracy. We looked into this in the past but had performance degradation issues which caused us to hold off. We are working to improve those so hopefully this is something we can look into again in the near future. We understand why having that notice would be useful. Thanks again!
Another request..... :)
When choosing all open orders to print ship labels, it would be great to have "pending cancellation" orders ignored and not have them go into the shipping label area.
When I have a pending cancellation, I have to remember each time to unclick it so it doesn't get lumped in when printing a bunch of ship labels.
This can be hugely problematic during the holidays when shipping 60-80 orders a day and you have a pending cancellation order buried in there.
****
Thanks for your comment Tracy. We looked into this in the past but had performance degradation issues which caused us to hold off. We are working to improve those so hopefully this is something we can look into again in the near future. We understand why having that notice would be useful. Thanks again!
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calialater
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Pat from vintageNCtreasures:
I think that info on the calculating set up pages needs to be more clearer regarding what is required as to weight and dimension and using packing preferences.
Too many posts on the forums from sellers not knowing exactly what is required, only putting the weight for the item, putting box size for the dimension both which are incorrect.
It should state for the weight that this is the total weight of everything, item + any packing + box.
Dimension should state that this is NOT the box size but the item size + any packing. Or the dimension if folded/rolled or if an item is doubled boxed use that.
Same with calculating multiple items, it's not clear that if you don't have a box/mailer to "Fit" multiples in that CS won't combine. Nor anything about putting the height of a mailer more than 1" if more than 1 item will fit in it.
A lot of info is just not clear on the help articles.
I've been using CS since last March and have been very pleased with it but it does take time to get it set up correctly.
****
Hi Pat,
It’s great to hear from you! I’m glad to hear that you’re still using calculated shipping and are pleased with it.
This is something that we’ve gotten a lot of feedback about and have tried experimenting with the language we show on the listing page. We can definitely do a better job explaining how dimensions and weight should be entered, and it’s something that we’re going to be working on as we improve calculated shipping this year.
I don’t have an exact timeline or more details on exactly what that will entail, but please know that this is something we really want to make easy for sellers to start using. All of your suggestions are super helpful and we’ll be keeping them in mind as we work on it this year.
Thanks!
Calia
I think that info on the calculating set up pages needs to be more clearer regarding what is required as to weight and dimension and using packing preferences.
Too many posts on the forums from sellers not knowing exactly what is required, only putting the weight for the item, putting box size for the dimension both which are incorrect.
It should state for the weight that this is the total weight of everything, item + any packing + box.
Dimension should state that this is NOT the box size but the item size + any packing. Or the dimension if folded/rolled or if an item is doubled boxed use that.
Same with calculating multiple items, it's not clear that if you don't have a box/mailer to "Fit" multiples in that CS won't combine. Nor anything about putting the height of a mailer more than 1" if more than 1 item will fit in it.
A lot of info is just not clear on the help articles.
I've been using CS since last March and have been very pleased with it but it does take time to get it set up correctly.
****
Hi Pat,
It’s great to hear from you! I’m glad to hear that you’re still using calculated shipping and are pleased with it.
This is something that we’ve gotten a lot of feedback about and have tried experimenting with the language we show on the listing page. We can definitely do a better job explaining how dimensions and weight should be entered, and it’s something that we’re going to be working on as we improve calculated shipping this year.
I don’t have an exact timeline or more details on exactly what that will entail, but please know that this is something we really want to make easy for sellers to start using. All of your suggestions are super helpful and we’ll be keeping them in mind as we work on it this year.
Thanks!
Calia
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02-01-2016
11:18 PM
Tim and Marion from TimsHandblownGlass:
I would love to see an easy preview of what calculated shipping for an item will come out to for a given zip code and country. That would be very helpful for judging whether I am setting my listings up correctly.
****
Hello again Tim and Marion!
Have you tried using our Price Your Postage tool? https://www.etsy.com/shipping/us/price-your-postage
It only works for individual shipments, but if you just want a quick sanity check that might help.
You can also use another browser or open a private browsing session (eg, Incognito mode in Chrome, Private Window in Firefox) if you want to test more complicated orders.
Hope this helps!
I would love to see an easy preview of what calculated shipping for an item will come out to for a given zip code and country. That would be very helpful for judging whether I am setting my listings up correctly.
****
Hello again Tim and Marion!
Have you tried using our Price Your Postage tool? https://www.etsy.com/shipping/us/price-your-postage
It only works for individual shipments, but if you just want a quick sanity check that might help.
You can also use another browser or open a private browsing session (eg, Incognito mode in Chrome, Private Window in Firefox) if you want to test more complicated orders.
Hope this helps!
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TheColorExpert
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Ste Elmore from TheNewBabyBoutique:
It would be great if we could edit the buyers address as soon as they message us instead of waiting until we print the label. Less chance of forgetting or missing the note at the bottom of the order that the address needs changed.
****
Hello!
I like this suggestion! We hope to look at ideas like this as we continue to improve Etsy Shipping Labels this year.
It would be great if we could edit the buyers address as soon as they message us instead of waiting until we print the label. Less chance of forgetting or missing the note at the bottom of the order that the address needs changed.
****
Hello!
I like this suggestion! We hope to look at ideas like this as we continue to improve Etsy Shipping Labels this year.
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02-01-2016
11:36 PM
MaryAnn Kay from mymysticgems:
I tried to see if anyone had already asked this but could not find it. Why are we now required to print 3 pages in international shipping labels again? This requirement went away a long time ago so why is it back? Anyone know the answer? I asked at my post office and they were baffled as well. Thanks for any replies.
MaryAnn
****
Hi MaryAnn,
USPS recently (within the last year) completely revamped their designs for customs forms and international shipping labels. As part of these redesigns they are again requiring three pages of customs forms for certain countries and mail classes. Since this is a pretty recent change and services are still migrating over to the new label designs your post office might not have seen many of them yet.
Good question! I hope this helps.
I tried to see if anyone had already asked this but could not find it. Why are we now required to print 3 pages in international shipping labels again? This requirement went away a long time ago so why is it back? Anyone know the answer? I asked at my post office and they were baffled as well. Thanks for any replies.
MaryAnn
****
Hi MaryAnn,
USPS recently (within the last year) completely revamped their designs for customs forms and international shipping labels. As part of these redesigns they are again requiring three pages of customs forms for certain countries and mail classes. Since this is a pretty recent change and services are still migrating over to the new label designs your post office might not have seen many of them yet.
Good question! I hope this helps.
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calialater
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Kathi from GRITSGirlz:
Oh, where to start:
+ A way to mark the listing for a box only, e.g., a breakable item should not be put in an envelope by the calculator and I've had it place a breakable item in the PM Flat Rate Padded Envelope.
+ A calculator that does not ignore PM Flat Rate boxes in box preferences in favor of PM variable pricing because it may be cheaper. I've reported several instances to support@etsy.com, but this ongoing issue has yet to be addressed.
+ If the above can't change, then a way to mark on the listing that the calculator only use our box preferences so we can force it to honor the boxes we use and stock.
+ A way to build insurance cost into the shipping area of a listing. I prefer this info on each listing vs. incorporating it into the handling fee on a shipping profile.
+ A way to note Signature Confirmation on a shipping profile separate from the handling fee.
****
Hi Kathi,
You’ve amassed quite a list!
+ Limiting listings to certain package types. Thanks for sharing this feedback, I can imagine how this would be helpful if you ship items that are fragile. Would it be more helpful to state what package preferences a listing can use, or what package preferences a listing cannot use?
+ PM Flat Rate vs variable pricing. I’m not sure I’m understanding, would you mind providing me more clarification? Right now, calculated shipping should be optimizing for both the smallest and least expensive package option. Are you saying that it’s picking a more expensive option, or that you would like for it to pick a particular option over picking the least expensive?
+ Making calculated shipping only use the boxes you use and stock. You can do this now, by unchecking the “Etsy common box sizes” on the Shipping Profile Manager page. If you remove that option, we’ll only consider whatever Package Preferences you select. In the event that we can’t fit one of your items in any of your Package Preferences, we’ll use the item dimensions.
+ Adding extra costs like insurance. Would you mind providing me with a bit more information on how you factor in insurance cost? Does it vary based on the cost of the listing itself, or some other factor?
+ Adding support for Signature Confirmation. We’ve heard from other sellers about the need to support Signature Confirmation as a buyer add-on and completely understand how this would simplify the checkout / order process. Do you mind sharing with me how often this comes up in your orders? Is this something you’d like to include in your shipping cost, or something you’d like for buyers to choose (and pay for) during checkout?
Thank you for your candid feedback,
Calia
Oh, where to start:
+ A way to mark the listing for a box only, e.g., a breakable item should not be put in an envelope by the calculator and I've had it place a breakable item in the PM Flat Rate Padded Envelope.
+ A calculator that does not ignore PM Flat Rate boxes in box preferences in favor of PM variable pricing because it may be cheaper. I've reported several instances to support@etsy.com, but this ongoing issue has yet to be addressed.
+ If the above can't change, then a way to mark on the listing that the calculator only use our box preferences so we can force it to honor the boxes we use and stock.
+ A way to build insurance cost into the shipping area of a listing. I prefer this info on each listing vs. incorporating it into the handling fee on a shipping profile.
+ A way to note Signature Confirmation on a shipping profile separate from the handling fee.
****
Hi Kathi,
You’ve amassed quite a list!
+ Limiting listings to certain package types. Thanks for sharing this feedback, I can imagine how this would be helpful if you ship items that are fragile. Would it be more helpful to state what package preferences a listing can use, or what package preferences a listing cannot use?
+ PM Flat Rate vs variable pricing. I’m not sure I’m understanding, would you mind providing me more clarification? Right now, calculated shipping should be optimizing for both the smallest and least expensive package option. Are you saying that it’s picking a more expensive option, or that you would like for it to pick a particular option over picking the least expensive?
+ Making calculated shipping only use the boxes you use and stock. You can do this now, by unchecking the “Etsy common box sizes” on the Shipping Profile Manager page. If you remove that option, we’ll only consider whatever Package Preferences you select. In the event that we can’t fit one of your items in any of your Package Preferences, we’ll use the item dimensions.
+ Adding extra costs like insurance. Would you mind providing me with a bit more information on how you factor in insurance cost? Does it vary based on the cost of the listing itself, or some other factor?
+ Adding support for Signature Confirmation. We’ve heard from other sellers about the need to support Signature Confirmation as a buyer add-on and completely understand how this would simplify the checkout / order process. Do you mind sharing with me how often this comes up in your orders? Is this something you’d like to include in your shipping cost, or something you’d like for buyers to choose (and pay for) during checkout?
Thank you for your candid feedback,
Calia
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02-01-2016
11:47 PM
Kirsten Costa from TeaNV:
I have multiple items all different sizes. therefore for international shipping the costs change depending on what is purchased.
I do not add extra postage for additional items but what if someone purchases a small item where postage lower then adds an expensive item. Will the postage stay at the lower cost?
****
Hi Kirsten,
Thanks for your post. If you only set a primary shipping cost for your items and have not set a “with another item” cost, the shipping costs for each item in the order will be added together. For example if shipping for item A is $2.00 and shipping for item B is $5.00, the total shipping cost for the order would be $7.00
If you have already set a “with another item” cost for each of your listings, the greater primary shipping cost of the two items in the order would be charged along with the secondary shipping cost of the other item. Learn more in this help article: https://www.etsy.com/help/article/191
I have multiple items all different sizes. therefore for international shipping the costs change depending on what is purchased.
I do not add extra postage for additional items but what if someone purchases a small item where postage lower then adds an expensive item. Will the postage stay at the lower cost?
****
Hi Kirsten,
Thanks for your post. If you only set a primary shipping cost for your items and have not set a “with another item” cost, the shipping costs for each item in the order will be added together. For example if shipping for item A is $2.00 and shipping for item B is $5.00, the total shipping cost for the order would be $7.00
If you have already set a “with another item” cost for each of your listings, the greater primary shipping cost of the two items in the order would be charged along with the secondary shipping cost of the other item. Learn more in this help article: https://www.etsy.com/help/article/191
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twhytetsy
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JDCreativeHands from JDCreativeHands:
I'd like the handling fee to be one time fee. I'd like to see more explanation offered on the pages for calculated shipping such as what weight and dimensions mean exactly. Incorporate variations into calculated shipping. Offer a way us to be able to easily distinguish who is and who isn't using it so when there are questions we have an easier time answering in the forums.
****
Hi. Thanks for the suggestions!
1. We currently have a “Package Fee” that gets applied once per package. You can change that option in the Package Preferences section on the Shipping Profiles page. There is more information about that here https://www.etsy.com/help/article/6167 . We don’t currently have a way to apply a fee once per order.
2. That’s something we have heard a lot about. My coworker Calia gave some more details about it here. https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/8?post_id=312983918
3/4. We are working on improvements to calculated shipping this year. These suggestions are really helpful and we’ll keep them in mind. I could see tools like this being useful for clearing up confusion in forums.
I'd like the handling fee to be one time fee. I'd like to see more explanation offered on the pages for calculated shipping such as what weight and dimensions mean exactly. Incorporate variations into calculated shipping. Offer a way us to be able to easily distinguish who is and who isn't using it so when there are questions we have an easier time answering in the forums.
****
Hi. Thanks for the suggestions!
1. We currently have a “Package Fee” that gets applied once per package. You can change that option in the Package Preferences section on the Shipping Profiles page. There is more information about that here https://www.etsy.com/help/article/6167 . We don’t currently have a way to apply a fee once per order.
2. That’s something we have heard a lot about. My coworker Calia gave some more details about it here. https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/8?post_id=312983918
3/4. We are working on improvements to calculated shipping this year. These suggestions are really helpful and we’ll keep them in mind. I could see tools like this being useful for clearing up confusion in forums.
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02-02-2016
12:00 AM
Hi everyone,
We’re going to sign off now, but this thread will remain open so you can continue to view the questions and answers. Don’t hesitate to reach out to our Support Team if you have other questions: https://www.etsy.com/help/contact
Here is a picture of the Etsy Shipping Team taken today during the Q&A! http://bit.ly/1m8KiRR
Thanks for all of your thoughtful questions and comments!
We’re going to sign off now, but this thread will remain open so you can continue to view the questions and answers. Don’t hesitate to reach out to our Support Team if you have other questions: https://www.etsy.com/help/contact
Here is a picture of the Etsy Shipping Team taken today during the Q&A! http://bit.ly/1m8KiRR
Thanks for all of your thoughtful questions and comments!
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266 Replies
acanthusjd
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
Integrated shipping for French sellers soon?
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
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02-01-2016
10:13 PM
Hi Joan,
Claire responded to your question here: https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/5?post_id=312771725
Thanks!
Claire responded to your question here: https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/5?post_id=312771725
Thanks!
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
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01-29-2016
11:17 PM
Will Etsy consider adding an option for sellers who use calculated shipping profiles to offer a "signature confirmation" option to customers when checking out?
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
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02-01-2016
10:40 PM
Hi Carissa!
Mike posted an answer to your question here: https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/7?post_id=312776691
Thanks!
Mike posted an answer to your question here: https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/7?post_id=312776691
Thanks!
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JeniSandbergVin
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
A small thing:
I would love to see at a glance on my orders page if a shipped package has been delivered (eBay does this). As it is now, I have to click on each tracking number individually to check on the delivery status of an order. I usually just click through the first page of my orders every now and then, but a quick visual cue like a green check mark or something similar next to the tracking number would be useful to help head off problems proactively (e.g., when a package is on one of those crazy delivery routes and taking forever, it's nice to give the buyer a heads up).
I would love to see at a glance on my orders page if a shipped package has been delivered (eBay does this). As it is now, I have to click on each tracking number individually to check on the delivery status of an order. I usually just click through the first page of my orders every now and then, but a quick visual cue like a green check mark or something similar next to the tracking number would be useful to help head off problems proactively (e.g., when a package is on one of those crazy delivery routes and taking forever, it's nice to give the buyer a heads up).
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JasminesTreasur
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
I agree, that would be nice!
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
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02-01-2016
10:32 PM
Hi Jeni!
La Vesha responded to your suggestion here: https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/6?post_id=312976370
Thanks!
La Vesha responded to your suggestion here: https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/6?post_id=312976370
Thanks!
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FischerFineArts
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
There's been a great deal of discussion about the recycle message at the bottom of the packing slips. Many, many shop owners are embarrassed that it shows or dislike it so much that we cut the bottom off. Any chance you guys are considering removing the message at the bottom?
(I also dislike it and would like to see it gone. I do cut it off now.)
(I also dislike it and would like to see it gone. I do cut it off now.)
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
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01-30-2016
04:01 AM
It's a waste of ink. Also, I have to fold the slip to ship out - so the whole make origami statement?? after I've had to fold and ruin the integrity of the paper to ship my order. It's all too odd.
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PWOriginals
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
Yes, please, please condense info on both the packing/order slips so we can print out half pages (like Paypal)! The footer at the bottom needs to be removed, and the list of particulars on the left side (some of it is extraneous anyway) can be better placed. Simple fix for us to save a ton of trees!
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EAGERforWORD
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
Agree message at the bottom is ridiculous but what about the rest? The whole of top third which should have the buyer's address is empty. The seller name is in large letters - please not - no mention of ETSY the site on which the purchase was made - except in the bit everyone wants to chop off. It is so useless I have to do it myself - manually as I don't have any document software.
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PenelopesFineYa
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
Agree that this just wastes more paper, and is entirely frustrating. I would love to have the packing slip come in a brief format that allows me to use 1/2 sheet even when a number of hanks/skeins of yarn are purchased.
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InkMeThis
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
Why print a packing slip in the first place? Customers can always print their own from their Purchases page if they want a receipt.
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
by
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01-31-2016
06:01 AM
@Ink, International packages require an invoice/packing slip.
Also, if the package address become unreadable in transit, the buyers address is inside - as well as my return address.
Also, if the package address become unreadable in transit, the buyers address is inside - as well as my return address.
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
by
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01-31-2016
06:13 AM
Not using a slip at all does not help me, but making more space for my store information by removing the bottom Etsy info would help.
In my other stores I need to send care, and application instructions to the buyers.
In my other stores I need to send care, and application instructions to the buyers.
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FischerFineArts
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
@Ink, I print one for the very reason May stated. For international orders, some countries also require one to be on the outside of the package as well.
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
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02-01-2016
05:16 PM
Hi Mel, I found your comments about that bit at the bottom of the slip interesting, I actually like it, but it fits with the sentiment of my products. Maybe it should be customisable? Great idea to have a half page packing slip.
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
by
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02-01-2016
11:19 PM
Hi Mel,
Cathy responded to your question here: https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/8?post_id=312782201
Thanks!
Cathy responded to your question here: https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/8?post_id=312782201
Thanks!
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
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02-02-2016
08:28 AM
@Ian, yeah a check box would be nice, that we want it or not, like the other areas of the invoice.
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SpotLightJewelr
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
Any chance an option to print or down load prepaid return shipping envelopes will come back? It's such a hassle when I have a customer want to return an item, and I want to pay the shipping for them, to have to go in, change the shipping "to" and shipping "from" address, and then remember to change it back. Once I forgot to change it back and printed all my orders with a customer's private shipping address as the "return" address. What a nightmare! Fortunately I caught all the packages before they shipped, but it is extremely prone for error and very time consuming the way it's set up right now. Etsy used to have a simple "print a return address label" button. That would be very helpful for returns. Thanks so much!
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
by
Former_Member
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02-01-2016
10:10 PM
Hi Cat! Nicholas responded to your question here:
https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/5?post_id=312972756
Thanks!
https://www.etsy.com/teams/7722/discussions/discuss/17349403/page/5?post_id=312972756
Thanks!
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
by
Former_Member
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01-30-2016
12:30 AM
From the beginning of Calculated Shipping there has been a request for a couple of major things that would simplify and help a lot of people.
1. A ships alone button - vintage sellers in particular need this. Many times an item should not be combined with anything else.
2. Separate handling fees for Domestic and International. Those shipping international need more of a fee to cover the higher cost of insurance for international shipping as well as added supply needs.
Will these be coming this year?
1. A ships alone button - vintage sellers in particular need this. Many times an item should not be combined with anything else.
2. Separate handling fees for Domestic and International. Those shipping international need more of a fee to cover the higher cost of insurance for international shipping as well as added supply needs.
Will these be coming this year?
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MissMagpiesShop
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
Yes, yes, yes, yes! As a member of the calculated shipping team since March of 2015, these 2 items Kathy mentions above have been long requested. If these are feasible requests, many sellers who use CS will be so happy :)
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Re: Admin Q&A with the Shipping Team (February 1, 2016)
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01-30-2016
01:17 AM
Hi Ginger. And also, there are people who do not use CS because these things are not available. There really is no way to account for the additional cost for shipping International. I know people who would love to use CS but can't because of this shortcoming.
And ships alone for those selling vintage or any delicate item is a top priority.
And ships alone for those selling vintage or any delicate item is a top priority.
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