Accepting Gift Cards and Credit Cards

[Former_Member]

Hey Everyone

I just enabled Gift Cards and Credit Cards to my shop before Christmas and I had a sale with a credit card. I'm just wondering where that money goes? Is it deposited in my bank account? I'd like to issue a refund to the buyer for over charging for shipping and can't figure out how to do it since I can't find the payment.

[Former_Member]

I have been wondering this myself. Hopefully someone with more experiance can chime in.

[Former_Member]

Hi Angel. Etsy holds the payment for a while, then deposits it to your bank account. The link for processing a refund is tricky to find. If you go to the transaction in "orders" you can click on the tab "receipt" (next to the shipping tab). From there, there is a link "manage order" on the right side of the page about where the receipt tab was. Clicking on that will take you to a menu allowing you to process refunds.

[Former_Member]

I would strongly suggest that you read the section "Getting Paid with and Managing Direct Checkout" so that you understand how Etsy's Direct checkout works.

https://www.etsy.com/help/article/2038?ref=help_home

And until you understand how the process works, I would suggest that you temporarily disable DC.

[Former_Member]

Thanks so much Ekatrina Love!

And crochetgal I see it all now, thanks for the help.