10 Tips For Better Customer Service

[SleepingKnight]

Even though we should all provide the best customer service that we can all year long, the Holiday season is a time to go the extra mile. Today I give you 10 tips for better customer service. http://marketmyshop.blogspot.com/2011/09/10-customer-service-tips.html

Please feel free to add to the list.

[Former_Member]

Reply to every sale or Convo within 24 hours of receiving it. Nothing frustrates me more than waiting days for a reply from a seller... if ever! It looks really bad, too, and makes me want to look elsewhere.

[Former_Member]

great tips! just tweeted it :) Thank you for sharing! :)

[Former_Member]

great tips!
I have another- send a message when you ship with the expected delivery date. Or at the very least send one confirming you got the order and will be shipping soon. I hate ordering and then wondering if/when they will ship. Even if you already have it in your policies- not everyone knows to look there.

[LittleShopofElleSee]

Excellent advice! I have to say that I'm always very excited when I get an extra little item from a seller :)

[Former_Member]

I'm a new seller and these tips are great - thank you! I have a question: does anyone check in with the customer once they've received the order to see that it arrived okay and they're satisfied? I want to do this, but don't want to appear too pushy. Any thoughts?