sending final files to customers

I've purchased some graphics here before and noticed that everyone has their own way of doing things. Some, send a link to a site that I can download from and other just send them in an email. Whats the benefit of using a hosting site?
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Former_Member
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Re: sending final files to customers

I usually send a zip file. One benefit of uploading the files are giving links is that it saves time. If you're not selling things that need customization, then it may be easier to just upload the files once to a site, then give the links to your customer, rather than attaching them each time someone purchases that item.
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chocolaterabbit
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Re: sending final files to customers

I use SugarSync for my files. It is so easy to use, although if you need more than 5G of storage you have to pay. My files are small so I've been using it for free. The nice thing is that you can send files to clients from your phone when you're not home.
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chocolaterabbit
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Re: sending final files to customers

I forgot...you also get confirmation e-mails that the files were sent and then downloaded by your customers :-)
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Re: sending final files to customers

The hosting site will allow your customers to pull files at anytime, at their convenience. You can also post post much heavier file sizes, and greater files quantities. Photographers love these for that reason, designers can use e-mail if they prefer...
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Re: sending final files to customers

My items are customized, so I usually just email them (or in some cases email a zip file). So far it was worked well.
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Former_Member
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Re: sending final files to customers

I just email zip files, unless the file is really small.
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Former_Member
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Re: sending final files to customers

I email zip files as well. I forgot about a hosting site, I used to use one back in the day working as a real estate agent's assistant. We had a lady working with us who sent us photos of our listings through these. They are very easy to use, I thought it was great.

If I start having larger files, I might look into this. Do you find it confusing for the buyer at all? Otherwise emailing zip files so far has worked fine.
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Former_Member
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Re: sending final files to customers

I have my own website with plenty of space on my hosting provider, so I upload the zip files and send links to download. I also have stats I can view (that are set with a password so it's private) to ensure it was downloaded and to view how often it was downloaded. Links to the item expire and get disabled after 48 hours. This ensures they don't share it with friends since I offer personalized and non-personalized listings.
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