Saved in 300dpi, customer claims is 72dpi

[StudioJulieAnn]

I designed a set of graphics in Illustrator, in high resolution, saved them in Photoshop at 300dpi as.png's. A customer purchased this design, and sent a convo stating that they were in 72 dpi. Is this possible?? I've sold several sets of the same design, and have not heard this from anyone. I checked the graphics, and they are at 300dpi. Has anyone encountered this before??

[Former_Member]

I've never had the problem. However there is one reasonable solution to protect you from her getting over on you, just resend to her personally. If she's asking for a refund, then I would watch her shop to see if she uses the set that she claims is 72dpi.

[StudioJulieAnn]

Thank You Krystal!!

I re-saved the graphics directly from the original designed Illustrator files as high res .png's, then did another re-save in Photoshop as 300dpi .png's and sent both sets. Just does not make sense to me? The original set was saved at 300dpi. This is truly a strange situation.