Unfortunately, I had an unexplained glitch yesterday. The customer wanted to buy a bulk order so we worked out a deal. I created 2 custom orders for her because I needed that many to hold all the files. She goes to order them, puts them in her cart and checks out with PayPal. PayPal sends me the confirmation and the money but Etsy NEVER showed the items as sold and when she went to download them she got an error message. The Bugs folks are looking at it all now.