can't seem to print labels

i'm new to direct checkout. Have 2 orders and can't seem to print the labels. I'm on a Mac, have tried Safari and Foxfire. Neither seems to work.
I press Download and nothing happens.
What should the download look like, what does it say. Where does it go. I would drag it into Preview, if I could find it.
Please help.
I've already gotten an email that says I've printed the label, but I haven't.
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Re: can't seem to print labels

Try this article:
http://www.etsy.com/help/article/3148

You may need an add on (for your browser) to get the label.
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