Shipped order still says open

[JessicaLuuJewelry]

This morning I printed a shipping label for an order paid via direct checkout, but the order is still listed as open even though it shows that I purchased the label and has a tracking number. I emailed etsy about it right away, but I have not heard back. I really want to resolve this quickly, so my funds will be released to me. Any help?

Jess

[OriginalsbyLauren]

Mark it shipped manually

[JessicaLuuJewelry]

I don't have that option

[JessicaLuuJewelry]

Please can someone help me? I still have not heard back from Etsy, and it's been 24 hours. My order still says not shipped even though it shows the USPS tracking number and the shipping notification I sent the buyer. I would really like to get paid for this.

[Former_Member]

Hi Jessica,

Thanks for reporting this, and my apologies for not getting back to you sooner. I've forwarded your information onto our Engineering team who will take a closer look.

We'll be in touch! :)

-Ev

[JessicaLuuJewelry]

Thank you so much!

[JessicaLuuJewelry]

Hi, Evelyn,

This still hasn't been resolved. Do you know if there is any progress? Thanks

[Former_Member]

Hi Jessica,

So glad this got resolved! Just let us know if you experience anything like this in the future!

-Ev