Refunds using Direct Checkout

[lavenderhillknits]

How are refunds handled with direct checkout? For example with paypal I might refund some of the shipping if there is an overage, how would I do that with direct checkout? Can it not be done?

Thanks!

Julie

[Former_Member]

I got to test this out yesterday, basically I clicked on the order and in the right hand side of the page there was a "Manage order" clickable drop down, that gives 2 options "issue refund" or " "cancel transaction".
Once I selected to issue a refund I was given a choice of full or partial refund, then a variety of reasons for the partial-one of them was refund shipping overcharge.
There were itemized lines showing the order amount, applicable tax and shipping separately. It was great because I was able to type right next to shipping the amount I was refunding. Next an email was generated to customer and my email, like the auto generated ones for shipping notification.
Overall it was easy to understand and quick

[Hendywood]

Great info to know! I haven't needed to refund yet.

[HapaGirls]

When receiving a refund for any direct checkout transaction, I read that only a "PORTION" of the transaction fee is refunded.

I feel direct checkout is easier for the customers but it seems we are paying for it!

[PeriniDesigns]

Ironically my first direct checkout customer had to be refunded. :(
I was a bit nervous, but followed the directions. I also sent a convo to my customer. Smooth refund and the customer was pleased.

Love DC!