Not able to issue refund

[LinenAndIvory]

Hi there!

I have a customer that accidentally ordered twice and I need to issue her a refund, but when I go to her order the only option is Cancel Transaction. I have issued refunds before so I know I am looking in the right spot, but I am not able to on this specific order- please help! Thanks!

{Kendra}

[PaperCreationsbyDeb]

I don't get "Cancel transaction" until I click on "Manage Order".
Perhaps you get Cancel transaction because the item has not shipped yet? If you click on it, there should be an option to refund if paid with DC.

[SockMonkeyBizzToyCo]

I've done this before - is it that she paid via Paypal?

[myabbiesattic]

Never mind I solved it dummy me she paid with paypal. LOL