How can I update customer's shipping address post-sale?

[UrbanHeirlooms]

A customer bought a made-to-order item but will be at a new address by the time it ships out. Changing their address through their account settings did not seem to "register". Is there another way or another location they need to also make this update?

Thanks.
D

[onhooksandneedlesct]

I don't think that you can do it - the customer has to correct or change their info just as you have to change yours.