Help - Can't Enter Penny Deposit to Bank Account!

[NewportRoad]

I got my penny deposit from Etsy, and turned on my Direct Checkout. But when I clicked on the Update link for Bank Account, I get blank information, like I never filled it out, and there's no place to put the deposit.

My bank account is showing on the opening page for my Shop Payment Account, and I've received the deposit, so I shouldn't have to fill anything out again.

But I did re-fill the bank account info, and all I got was another email from Etsy about how I'm going to get a penny deposit, and there's still no bank account information showing when I click to Update Bank Account.

Help! How can I get the penny entered??

[OriginalsbyLauren]

I would convo one of,the team leaders

[MajesticSilkFlowers]

Help! How do I refund someone who paid with a credit card using direct checkout?

[MajesticSilkFlowers]

Item was never shipped so the funds are not in my account. How do I resolve this matter?

[Former_Member]

Hi Helen,

Sorry for the confusion! We recently made a change so that direct checkout sellers adding or editing a bank account no longer have to verify two small deposits in their bank account. Instead, we will initiate one deposit into your bank account to ensure that it's a valid bank account and then your account is automatically verified.

One of the biggest issues we've heard from sellers was that there was difficulty finding and verifying the two small deposits, so we're hoping this helps to simplify things!

To be clear, Helen, no further action is required on your part. I double checked your account and you are all set up.

Please stay tuned as we will be posting in the team about this change within the next few days once it's been finished (right now it's only ramped up to a percentage of people).

PS - MajesticSilkFlowers - you can check this FAQ for info on how to refund: http://www.etsy.com/help/article/2037

[NewportRoad]

Nicole,

Thanks so much for letting me know. So I'm all set!

However, why are the fields all blank on my Bank Account Update screen?

[Former_Member]

Hi Helen,

Happy to help! Those fields are blank for security reasons -- your bank information is not stored in your account.

The "Update" button is to change your bank account. Resubmitting bank information or adding new bank information starts the process over.

Now that you're automatically verified, you're all set! No need to "Update" unless you decide to change the bank account that funds are deposited into.

[Former_Member]

I was wondering the same thing. Thks

[Former_Member]

Interesting, because I recently turned on DC (on 8/1, I believe)... I saw this thread, figured, "oh good, don't have to verify those deposits", but in fact I did get two tiny deposits - about usual for a verification process - and my shop payment account set-up page had a place to fill them in. I did so yesterday, hit 'submit' and it says all is good now. So, while the process seems to have gone well, it does not reflect the info in Nicole G's post? It's apparently not an issue for me - I appear to be all set up. But for those coming on board with DC, this might be a bit confusing.

[PinchtheMuse]

Hi Christin,

Glad you figured it out :o) They are only doing the auto verify on a small percentage of accounts.

It is confusing and it is difficult to help anyone with verification since no one really knows who has what.

I think Nicole said in her post that they will announce it when it switches over to all accounts.

Until then....you have to enter the deposits unless you don't have to ;o)

[Former_Member]

Thanks Pinch :) Interestingly, of the sales I have made since setting up DC, only one buyer has used it - the rest have stuck to PayPal. But whatever - the option exists, anyway!

[Former_Member]

Hoping someone can help me here! :-) I set up direct deposit back in May. I've had orders throughout July and August, but I've never seen ANY deposits from Etsy on my bank statement. I've been really confused about this. The ten day waiting period has passed many times over, so I wonder why I haven't seen anything? Still can't verify/confirm bank account because of it. :-( Thanks!

[Former_Member]

Hey Melody!

Thanks for your post. I checked into this, and it appears that your bank account information has not yet been verified. Please review your bank statement or contact your bank directly for locating the two small deposits that were sent to your bank account. Once you have located the deposits, head over to your SPA to input those amounts.

After your bank info has been verified, you'll be able to deposit any available funds! :)

[Former_Member]

Thanks for the help! I *thought* I had thoroughly scoured my bank statements, but evidently still missed it. My bank has a somewhat cumbersome system. :-/ All is well now! :-)