Do not ship DC message

[LUSCIOUSLEATHERNYC]

Today I got a second order that etsy has asked me to hold until its finished processing
The first one was on Sunday second one today and still no info from etsy from the first
one. It shows up as a sold sale under amount of sales section but it does not appear under etsy sold orders.
There is no info on when it will clear when they will contact me has anyone heard of yech a thing?

It says

We wanted to let you know that you have a pending sale of 1 item.

We're still processing your order and will send you a confirmation email as soon as it's ready.


Etsy check out takes three days plus now they are holding orders with no info or no follow up email?

Yikes

[Former_Member]

I got one this morning too

[LUSCIOUSLEATHERNYC]

Wow sorry
Well the one this morning cleared all ready but not the one from Sunday

[Former_Member]

I think these notices just mean that Etsy has not yet confirmed the credit card charge from the buyer.

[LUSCIOUSLEATHERNYC]

Yeah but three days?

[Former_Member]

You might want to contact Etsy DC support directly.

[ohmama]

I wonder if the buyer is aware that the purchase is being held up for several days with this verification process on their credit card? I wouldn't want them to think it is being neglected by the seller and not being shipped quickly on purpose?

It seems like they should be getting a message to this effect also, don't you think? It should not drag on for days for fear they may just get fed up and want to cancel the transaction!

[PinchtheMuse]

Mary this is the answer Admin gave in another thread:
http://www.etsy.com/teams/11969/direct-checkout/discuss/10964416/
-------------------

Evelyn says

Hi Sherry,

Thanks for posting. To clarify, Etsy does not send automated messaging to a buyer when he or she has an order that is pending. Rather, we send the standard order receipt email, and a followup if necessary.

If a sale cannot be processed at that time, please note that we will reach out to both the buyer and the seller to update both parties.

We want to ensure the integrity of our review process, and minimize any confusion that may be caused by emailing a buyer unnecessarily.

You as a seller are always welcome and encouraged to keep your buyers updated about your shipping timelines. Pending orders are processed within 48 hours. I hope this information will assist you all in deciding how to structure your shipping accordingly.

-Ev

[LUSCIOUSLEATHERNYC]

Thank u so much everyone and to Mary:
I was so concerned myself about that I reached out to the buyer and let them know twice but I was never contacted
Thanks again

[ComfortAndGrins]

Good Luck hope it all works out okay.

[LUSCIOUSLEATHERNYC]

Thank u !
It's solved finally
Thanks again