How do cases affect the visits and sales?

Hello Etsy sellers!

I have been selling various products at my shop. The sales were neither too high nor too low. I think it was fine. However, in September, I just sold 4 pieces. In the same month, two cases were opened by two of my buyers against me because of shipping. I made and shipped the items on time, but the shipping company in the destination country delivered them a little later than expected. I thought these cases could be the reason for my low sales in Sept., but I am not sure. How were your sales in Sept? Also, what do you think about the relationship between cases and sales? Thank you all in advance. Have a great Autumn day!

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Re: How do cases affect the visits and sales?

I'm sorry..
My sales in September are very, very bad .. I have 30% more visits and my sales have dropped, down 80%. Horror.
I don't know what to do next? It might be accidental and maybe not.

Best, Smilja

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Re: How do cases affect the visits and sales?

Thank you, I appreciate the answer :)

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