DirtyBirdiesVintage
Community Member

ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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This is happening AGAIN this month! Etsy please look into this - and help. 

This has never been an issue for us and when our promotional listings are PAID in 3 hours for the whole day - THIS IS A PROBLEM. We lose money and we lose views. I don't know what is going on this month but it's been an ongoing problem. Also - if you look at our past months we normally don't even spend our daily amount in promo ads - and now they are either getting all spent up in 3 hours OR they are spent by 7pm...which is PRIME TIME for having our ads up. THIS HAS NEVER HAPPENED. What is going on?!?! PLEASE look into it.

 

THANK YOU

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Etsy Staff
Etsy Staff

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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Hi! Corinne here from the Trust & Safety team. I want to provide a bit of information about the recent abusive clicks on certain Promoted Listings.

We take these violations seriously and our team is actively investigating these reports. We’re applying credits to accounts that have seen malicious clicks.  If we confirm that your campaign has received malicious clicks, you will be proactively credited for fees incurred. Please know our teams are working diligently to resolve this issue.

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zsjewelry
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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Only Etsy would be able to tell if what you're experiencing is actually click fraud (and it might be). I would hope that if Etsy saw a pattern that looked like that, they would act on it, but ... these days, Etsy seems more concerned about making money than fixing real problems that hurt their sellers, so I wouldn't exactly hold my breath.

Also, you may wish to submit this suggestion to Etsy directly, as they don't seem to read or even respond to anything on the forums anymore.

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DirtyBirdiesVintage
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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yes, i contacted them. but i got an automated response that had nothing to do with this issue. :(

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ZehOriginalArt
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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@DirtyBirdiesVintage 

Reply to the auto response. There should be something in it that says if it did not answer your question to reply. If you get another one, reply again. Rinse and repeat until someone real contacts you. As others mentioned, send a screenshot.

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CandTCustomLures
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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I woke up to our entire daily budget used up overnight.  This has never happened.  I looked to see what listings I spent money on (clicks) and two random listings that are not necessarily our high sellers or high traffic listings were clicked on a ton of times.  Its not correct.  There's just no way it was displayed 100 times and clicked on 75 of those times.  And cost me a ton of money!  Etsy - please contact me or tell me what to do.  I'm not paying money for fraudulent clicks or glitches.

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LadyMirandaDesigns
Registered Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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SAME ISSUE FOR ME!!!!!!!!!!!!!!!!!!ETSY DO SOMETHING!!!!

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TheOldTimeJunkShop
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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Do the clicks happen to have the word "shoe" in the listing? 

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MakennaJan
Registered Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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Mine did!!  

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DistortedBoy
Registered Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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yes happened to me too. I guess there are bots attacking any shoes lists I spent $7 in just 12 mins 152 clicks lol I never got these clicks even in week so I'm sure its not normal clicks also my google analytics doesn't read them I don't know why! 

I sent them an email 2 days but no reply. I hope they can fix this very soon.

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DirtyBirdiesVintage
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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YES!!!!!!! This is what is happening to us - ONLY SHOES! $5 got spent in 15 mins. today. this is RIDICOLUS and i can't keep spending money on promo. if this is happening. what is the point!?!?!?!? ETSY NEEDS TO CHIME IN and PAY US BACK!

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MixieAndMoxie
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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@DirtyBirdiesVintage 

The only solution is to take a screen shot of that data & send it directly to Etsy Support.

If they determine that it is bot activity you will get your PL money back. 

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MoccasinsByDesi
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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This happened to my shop also, today 49 clicks on one pair of Baby shoes. My daily limit was spent on one listing. 

I have contacted Etsy and they are looking into it.

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79street
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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HI there MoccasinsByDesi. I'm haveing the same problem, but there's still no responce drom support. Please advise if you managed to get a coherent answer?

Thanks!

 

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MixieAndMoxie
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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There was a post I commented in yesterday about the same issue:

https://community.etsy.com/t5/Bugs-and-Technical-Issues/Promoted-Listings-possible-bot-atack-all-bud...

Many of us who commented have had the same exact problem ... with shoe related tags.

This happened to me last week when overnight, I used up all of my promoted listing budget at 3am on a single shoe listing.  Those shoes, by the way, were nothing special.  I looked at my PL data; and all the clicks were at the same time.

I took a screen shot & sent it to Etsy Support.  I got a refund in my payment account a few days later for those PL clicks.

Side note:  what the heck is up with clicks on random shoe listings???????????

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DirtyBirdiesVintage
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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shoe fetish bots? lol 

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79street
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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I'm having the same issue. Nothing to do with shoes though)

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notesfromtheattic
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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I had a problem with PL today also.  There is definitely a issue.  Most of my bids are .05 and I am showing 486 clicks for $1.  Something has seriously gone awry.  Anyone gotten a response yet?

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VintageMaineia
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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Deleted. It's late and I'm repeating myself LOL.

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VintageMaineia
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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51 clicks on one item yesterday.

SHOE last listings:

https://www.etsy.com/listing/691004795

115 clicks on this item today, another SHOE last:

https://www.etsy.com/listing/229902809

The clicks go until my budget is run out.

I reported it via the "exit survey." Will I get a refund do you think?

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MixieAndMoxie
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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@VintageMaineia 

I got a refund only after I sent a screenshot with a description of the problem to Etsy Support.

However, that was last week.

Since this "shoe bot" issue seems to have escalated since then, Etsy needs to address this huge problem.  Who knows how long that will take?

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VintageMaineia
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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Thanks @MixieAndMoxie 

Been super busy and going away so I'm just delaying dealing with it for now. I'll get those screen shots, though. 

I'll be removing all of my SHOE related items from ads until this passes, though.

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VintageMaineia
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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I sent a ticket late last night... screen shots and all...

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timelapse
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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I got hit yesterday on a shoe horn and today on a set of shoe shine brushes.  PL is turned off, and reported it like everyone else!

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VintageMaineia
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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Irrelevant.

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SycamoreVintage
Community Member

Re: ETSY - PLEASE FIX 'CLICK FRAUD' IN PROMOTIONAL LISTINGS!

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Does your listing have the word shoe in the title? several people including myself have over a hundred clicks on the listings with shoe in it.

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