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kathrynfink
Community Member

Welcome to the new Etsy Teams and Forums

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The seller community is central to what makes Etsy a special place to run a business. Today, we’re excited to share improvements to our community spaces that will make it easier for you to connect with other sellers and grow your creative business.

As you adjust to the latest look and feel of the updated Teams and Forums and begin to explore new features, we’ve compiled the following resources to help you make the most of the community experience. We’ll also post additional forums discussions throughout this week to highlight more ways to take advantage of these updates, so stay tuned!

Resources:

You can also view a comparison of new and historical Forums and Teams features below.

 

What’s new with Etsy Forums? 

Feature

New Forums Experience

Old Forums Experience

Search

Search Forums discussions

Available

Search all Forums + Teams discussions together

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Search within a board

Available

Advanced search

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Sort search results by best match, replies, likes, and date

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Subscribe to RSS feed of a search query

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Browse

Browse many business topics through new Forums boards

Only a few boards

Browse for granular topics within a board by exploring Labels

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Browse and sort Popular Discussions

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Visual indication for read vs. unread discussions

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Auto-suggestions for existing discussions that may already address your question when creating a new thread

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Pinned discussions

Available

Labels

Structured Labels created by Etsy staff to help members find the discussions they’re interested in

Free-form topic tags that were difficult to use effectively

Interact

@mention sellers by their shop name

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Like discussion posts

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If you start a discussion, you can select an accepted solution that indicates when another member’s reply addresses your question effectively

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Follow

Bookmark discussions

Available

Bookmark boards

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Subscribe to boards to follow new content

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Subscribe to RSS feed of a particular search

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Stay informed

Notifications about activity alerts in the new Community folder of your shop convos

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Notifications about activity alerts in the community spaces

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Announcements section of the Forums

Available

Etsy Success section of the Forums with staff programming, like Q&As

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Shop Critique section of Forums for peer-to-peer critiques

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Featured Forums discussions

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Announcements section on main Forums homepage

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Summary of Forums sections

  • Announcements - Stay informed about Etsy news, product launches, and other important announcements.
  • Etsy Success - Join in Q&As and other programming that connects you with Etsy staff and fellow sellers.
  • Bugs and Technical Issues - Report bugs and technical issues here. We're grateful for your help!
  • Creative Process - Chat about all things related to making your products come to life: design, materials, techniques, your workspace, and equipment. And don't forget work-life balance!
  • Setting Up Shop - Whether you're new to Etsy or taking your shop to the next level, here's the place to share advice about the Sell on Etsy App, subscription packages, and selling in person. 
  • Photography Tips - Share tips for taking photos that get shoppers to click and buy, including advice on lighting, shooting, editing, and more.
  • Pricing and Finance - Share and receive best practices for pricing your items, bookkeeping, and taxes. 
  • Branding Your Business - Trade advice on creating a cohesive and memorable brand presence, from refining product packaging to customizing your shop home.
  • Marketing Your Business - Talk best practices for marketing your shop on and off Etsy, including tips on Etsy Search, Analytics & Shop Stats, social media, advertising, sales and coupons, Promoted Listings, Targetted Offers, and SEO. 
  • Providing Great Customer Service - Trade advice with other sellers on how to surprise and delight your buyers, including tips for responding to Convos, taking custom orders, and handling refunds, returns, and exchanges.
  • All About Shipping - Simplify your shipping with tips and tricks, region-specific advice, and best practices for using Etsy's shipping tools and services from fellow sellers.
  • Shop Critiques - Shop Critiques are a great way to give and receive tangible, specific advice.  Join these discussions here.
  • Member Q&A: New Community spacesGot questions about the new Community spaces? Join the conversation with other sellers here. Ask and answer questions and share your helpful tips for making the most of Etsy’s new Forums and Teams.
 

Learn more about Etsy Forums in our Help Center. We've also updated our Community Policy to reflect these changes.



What’s new with Etsy Teams?  

Feature

New Teams Experience

Old Teams Experience

Search discussions

Search discussions within a Team

Available

Search discussions across all public Teams

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Search all public Teams + Forums content together

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Sort search results by best match, replies, likes, and date

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Refine search results by author, date, and status

––

Subscribe to RSS feed of a particular search

––

Interact

@mention sellers by their shop name

––

Like discussion posts

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If you start a discussion, you can select an accepted solution that indicates when another member’s reply addresses your question effectively

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In-line replies to posts within a discussion

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Text formatting (bold, bullets, italics, etc)

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Invite sellers to join the team

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Follow

Bookmark discussions

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Subscribe to discussions

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Subscribe to RSS feed of a particular search

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Stay informed

Pinned threads

Available

Announcements from Captains and Leaders section on right side of every group

Announcement at top of group

Group messages from Captains and Leaders

Option only for Captain to turn discussion into a message to be sent to some members

Notifications about activity alerts in community spaces, email, and the new Community folder of your shop convos

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Etsy banner for important announcements across Teams spaces

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Visual indication for unread vs. read discussions inside the Team

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Visual indication in your Teams home page about new posts

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New Team Captain & Leader tools


Learn about what’s new for Team Captains and Leaders.

 

Learn more about Etsy Teams in our Help Center.

 

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