Hello everyone!
I’m Michelle, a Product Manager from the Regulatory Experience team, here to share more about the changes we’ve made to the seller details section of your shop.
We know that running a business on a global platform means adhering to global and local regulations, and we take our responsibility to evolve the platform to support those needs very seriously.
In compliance with many regulations that impact the marketplace, such as the EU Omnibus Directive, US INFORM Act, and the EU Digital Services Act, we’ll continue to display certain seller or contact information in specific cases for business sellers and traders. We look at your trader distinction as well as your seller type (Business or Individual on the Legal and Tax page) to determine which information is shown to buyers in compliance with these regulations.
Here’s where you can keep your information up to date to comply with these requirements:
- We’ve streamlined how sellers should input this information. So instead of also adding your full contact information to the Seller details section of your Shop edit page, we’ll pull directly from the information you’ve provided on the Legal and Tax page for some information we may have to display to buyers.
- You should still identify yourself as a “trader” if this applies to your shop in the seller details section.
- We added an open-ended box in the seller details section which you can use to customize any additional business or contact information you want to or are required based on local regulations to share with buyers. All sellers can use the open-ended text box as they see fit for their shop. Keep in mind that regardless of seller type any information added here will be shown to buyers.
- If you had previously entered contact information in the seller details section of this page, we’ve pulled that info into the new open-ended text box.
As always, the Regulatory Experience team is continuing to think about what else we can do to make it easier for you to meet all the evolving local and global regulations while selling on Etsy.
If you have any specific questions about how these changes affect your shop, you can contact Etsy Support through our Help Center.
