Hi, everyone!
We wanted to give you a heads up about some updates we’re making that will impact the estimated delivery dates in your shop.
Shoppers always want to know their orders will arrive on time, but during the busy holiday season that’s especially important. To calculate the estimated delivery dates we show shoppers, we take information from your shipping profiles, like processing times and choice of carrier, and combine it with our carrier data. Keeping your processing times up to date and making sure that you’re shipping your orders on-time is all we need you to do—we’ll handle the rest (because we know you’re busy). You shouldn’t pad your processing times with extra days to account for carrier delays. We’ll show shoppers an updated estimate at the moment they’re ready to place their order.
Here’s how it works: We look at all the data we have about the millions of Etsy orders shipped via the United States Postal Service to shoppers in the US, so we can quickly spot any delays. Etsy’s estimated delivery dates are updated regularly to account for changes in how long it’s taking packages to be delivered.
Next week, we’ll start making those estimates even more accurate by looking at how long USPS packages are taking to arrive between zip codes. If there are delays on that specific route, we’ll update estimated delivery dates on listings that use calculated shipping profiles to let your customers know. Showing these delivery estimates at the listing level means we can give shoppers the most up to date estimated info they need before making their purchase without turning away holiday shoppers who aren’t seeing delays in their zip code.
Thanks and best wishes this holiday season!
