Hi, everyone!
We know that concerns regarding shipping delays and timely customer deliveries might be on your mind. Keep reading to learn more about how we’re using actual events like carrier delays to inform the estimated delivery dates we show shoppers.
Shoppers want to know their orders will arrive on time, and during the busy gift-giving season that’s especially important. To calculate the estimated delivery dates we show shoppers, we take information from your shipping profiles, like processing times, shipping carrier information, and mail class, and combine it with our transit time data. We look at all the data we have about millions of Etsy orders, which helps us quickly spot any delays and make adjustments to transit times to give buyers the more accurate information about when to expect their orders.
Similar to last year, we’ll start making those estimates even more accurate by looking at how long packages are taking to arrive between shipping and delivery zip codes at a more granular level. If there are delays on that specific route, we’ll update estimated delivery dates on listings that use calculated shipping profiles to let your customers know. Showing these delivery estimates at the listing level means we can give shoppers more up-to-date estimated info they need before making their purchase (without turning away holiday shoppers who aren’t seeing delays in their zip code).
To show shoppers a more accurate delivery window, here are two things you can do:
- Keep your processing times up to date. When calculating processing time, only include the amount of time needed to prepare an order and get it handed off to the carrier. As long as you’ve selected one of the carriers in your shipping profile drop-down list, there’s no need to account for carrier delays in your processing time—Etsy will estimate transit times for you! To adjust processing times in your shipping profiles, see here.
- Ship your orders on time. Only mark your orders as complete when they’re with the shipping carrier to avoid buyer confusion.
To learn more about estimated delivery dates on Etsy, see here.
If you’d like to learn more about how we’re giving you a helping hand through holiday delays, check out this post.
