My name is Alice Wu, and I’m Etsy’s head of Trust & Safety. My team is responsible for enforcing Etsy’s policies so our marketplace can continue to be the home for creativity, where your special items shine.
We’re always listening to our community, and we’ve heard you want more transparency around policy enforcement on Etsy. That’s why I’m excited to share a new resource designed to give you more clarity and confidence: our Ultimate Guide to Policy, live today in the Seller Handbook. This guide was created to help you:
- Understand our most important policies in plain language;
- Navigate common policy issues; and
- Comply with confidence, knowing what’s expected and why.
Whether you’re new to selling or have been here for years, this guide is meant to give you greater visibility into how our policies work–and what to do when something goes wrong.
We’re also expanding our account appeals process to give you new ways to take action. Later this year, we’ll begin rolling out a listing-level appeals experience so you can more easily tell us when you think we’ve made a mistake.
Finally, later today my colleague Sophie Duba, Etsy’s head of Policy, and I will sit down for a fireside chat. We’ll have a candid conversation about how our policies are created and how enforcement decisions are made, giving you more insight into how our teams work to keep our marketplace safe every day. Tune in here at 1 p.m. ET.
You can dig deeper into our annual Transparency Report, which we published today, and read about what’s next in my latest blog post.
Thanks for being here – and for continuing to make Etsy the creative, vibrant community we all love.
