Over the past few years, the holiday shipping season has come with some additional challenges as carriers deal with delays and an influx of packages. We’ve been working to help ensure Etsy’s ready to communicate possible delays so that holiday shopping goes smoothly for both buyers and sellers. We’ve put a few strategies in place to set clear expectations with shoppers and address your feedback (so you can stress less this holiday season).
Here’s how we’ll communicate potential delays:
- When we see that major carriers are experiencing delays, we’ll update estimated delivery dates for those specific routes and locations to help shoppers get a more accurate estimate of when their order will arrive.
- We plan to communicate delays to affected customers, letting them know packages may arrive late because shipping carriers—not Etsy sellers— are experiencing delays (due to weather or other issues).
- This year, we’ll also send shoppers a digital card they can give to gift recipients to let them know they’re getting something special from Etsy, but it’s a bit delayed. You can save it to send to your customers if they need it. The card is available in multiple languages:
Check out the Seller Handbook for more details.
