Hi Hi!
Just wanted to share my adventure with Square, in case it happens to you.
So, I am having that show coming. I decided it will be nice to accept credit cards, and not being in US, I can't have the Etsy equivalent to Square.
Now, I live in a country side, I recently moved, I recently married, I have no official workplace in the conventional sense of it, I did not want to give my SIN number to them and last, my first language is not English. You'd think the last item will not count seeing I am bilingual and I fill form all the time online. I was a webmaster, so I sort of know my way around a form, right?
Nope.
All of the items mentioned above made it failed when I filled in the form. And after a while, it gives you the message that you cannot have Square. Contacting the Customers services gave me a sinking dramatic view. The person told me I was banned FOREVER because I could not fill the form properly three time in a row. My email, my company name and my phone number as well as my address will prevent me to EVER apply again. I was toasted. That is what they told me, no sorry, no explanation,no we will reset try again...
Anyway, this morning, I challenged that again but not by calling the customer service, they keep saying I can't have it.
I went back to the form, in French this time, so I would not misunderstand a little point or something... I used another email address I have and a street address that was not a postal box (even though if one write to me with that street address, it will never get here, it is a village...no mail delivery)... filed up the SIN they request grudgingly and went through all the steps...
And Fantastic! It worked. SO now as far as I know, a Square Reader is coming within 10 days and even if it was not getting on time, as far as I know, I can accept credit payment entered manually.
So if ever you are told you are banned... just change your email... make sure you covered all the alternative... make sure you remember the details of your credit, like when and where did you apply for a car loan because you have less than 10 minutes to reply to them... if you take more than 10 because your computer is slow or internet is slow... you're boot out. Hard to be relax, do it on a laptop or computer, not from the cell... I had my cheque besides me for the transit number (it is written on them) and the institution number, I had a few more tabs opened so I could refer and my word with document and pdf... so in a click, I could copy paste the information.
On one end, I am happy they are so making sure about information before attributing a Square, but, on the other, I am still a bit shock I was told baloney about if I had second chance in applying when I made honest errors.
Anyhow...
Hey, Isobel.
Yes, having oldbies is good around. I just prefer not taking chance when I joke, because maybe some people not knowing me nor you might come to your defense, thinking I am more than just pulling your leg;-)
Hi Mary... got your new stuffs cover. Happy to see you here too.
Anyway, chin up everyone, we're still around!
Eejee