Hi All, I am facing an issue with customer no one like to have.
Please, read the conversation below and let me know if you faced same situation, any advise is appreciated.
Customer: "You need help with: I want to message the seller about something else
Note for seller: The z is wrong and the paint is coming off.
This was supposed to ge a birthday gift for my cousin".
Seller: Hi Yasser, Please accept our apologies for any inconvenience caused.
Regarding to the Z letter, it is not wrong that is the font you chose.
For the paint, that's first time happing, have you scratch it or you receive it like that.
Please advise,
Customer: It was received like that. Just opened it.
Seller: Mistake could happing Yasser.
Our goal is always to provide our very best product so that our customers are happy.
However, when is your cousin birthday.
Customer: October 19th. =
Man I'm sad. She my favorite cousin. She helps me out with everything and also here for me.
Customer: It was received like that. Just opened it.
Seller: I understand Yasser, and I never left my customer sad.
Okay, can you package the one you have carefully from damages and ship it to this address.
I will send you a new one.
Please choose another font regarding to the Z Dose that work for you.
Customer: Can you do regular font and not in marker? Can i ship it Monday? Post office by my house closed weekends.
Seller: Sure no Problem, Be with me I will send you some Fonts
Choose the font you like from photo attached.
Customer: Ill send it today. Heading to post office, Just got out of shower.
Seller: choose the font please so I can make you the new one and ship it fast, no problem send it Monday.
Have you choose the font, i have to make it fast so you can receive it on time.
Have you choose, I am waiting.
Customer: Regular, Normal font
Seller: I sent you photo chose number
Customer: Number 3
Customer: Don't send replacement. I talked to my cousin and told her about her birthday present defects before going to post office. She said she'll keep it because she did not want me paying extra to ship it back.
I just got home. I still feel bad.
Seller: I just shipped it
I sent it expedited so you receive it on time, this is the tracking number.
www.canadapost-postescanada.ca/track-reperage/en#/search?searchFor=CN010...
Customer: You can go get it back. She said she'll keep the defective one. She said she does not want me spending extra money.
Seller: Go ahead and ship me the one you have to the address i sent you, and i will refund you the shipping cost.
Customer: Call up your post office. My cousin does not want it. She'll keep damage one.
Seller: I couldn’t get the new one back. The post office doesn’t give it to me back.
You will receive it soon.
No reply
Seller: Hi Yasser,
Just checking if you have shipped the old name plate.
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