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    Technical Issues

    Created Oct 21, 2025

    644 members

    22417 discussions

    This space is for peer-to-peer support on technical issues. Etsy Admin will alert this forum to major site-wide incidents. Posts are automatically sorted by most recent posts and replies so the most active and relevant discussions stay at the top.

    Technical Issues
                       
                                       
    Pinned posts
    • EtsyForumsTeam

      EtsyForumsTeam

      13 days ago
      Updated 10/28: FIXED - Pending Posts 👾

      UPDATED 10/28 We’ve deployed a fix for the issue that was causing some posts to get “stuck” in the pending approval queue. Posts should now publish as expected once submitted. Please note that all posts are still subject to moderation review. Posts containing images or links, or content flagged for potential violation of our Community Policy may be held for review by our Moderators, which may take up to 24 hours. This process helps ensure the Community Hub remains a safe and welcoming space for all sellers. Best, The Etsy Forums Team -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Original post on 10/24: Hello!  We are aware that some posts are currently getting “stuck” in the pending approval queue and understand this may be causing delays. We are actively working to fix this technical issue, and appreciate your patience as we resolve it. Once the issue is fixed, only posts that potentially violate our Community Policies will be routed to an approval queue for additional moderation review. Thank you so much for your patience as we roll out this new experience. Note: To ensure a safe space, images and hyperlinks may be reviewed before appearing publicly. Our Moderators aim to process these as quickly as possible, though the review period may take up to 24 hours.

                                             
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    • Simply6Company

      Simply6Company

      2 hours ago
      My shop is suddenly invisible in searches and sales have tanked

      We have had the highest sales we have ever had this week. Our business had grown the past few months consistently and this week our sales have been at their highest. Suddenly yesterday about 12pm it was crickets. No sales, no views, no favorites,----crickets. Today we have had a few sales trickle in with coupon codes from abandoned carts or favorites. Our views and almost non existent. I cannot find our shop itself in searches. None of our listings are coming up anywhere in searches. We are basically invisible. We had listings with "popular now" labels from etsy and literally everything is not showing. What is going on? Advice? Help!!!!

                                             
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    • EverythingVintageByK

      EverythingVintageByK

      2 hours ago
      Customer Suspended account

      I sent a customer some pictures of items I thought she would like. She wants to buy them, but her account is suspended "because she lives in China" she wants me to do a reserved listing so someone else can buy them for her. She always has the items shipped to someone in the U.S. She's a great customer but should I be doing this? I don't want to get myself in trouble. I have emailed Etsy and they replied with "be careful of scams" Has anyone delt with this?

                                             
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    • tildeathstudios

      tildeathstudios

      6 hours ago
      New forum on phone

      Hi all, Thought I'd come & check out the new look forum. I'm using phone & when I hit back to exit a post, it returns me to first page instead of the page I was on. It also sends me to the bottom of the page, so I have to scroll up. Does anyone know, is this a technical glitch or a problem at my end? Thanks!

                                             
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    • GraceNotesbyCindy

      GraceNotesbyCindy

      1 hour ago
      Pop up cart notification but it’s empty

      I keep getting a pop-up notification of one of my own listings in my cart but it’s empty. I’m not sure how to make it go away. The item it says is in my cart is currently sold out.

                                             
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    • Ourgirlghosty

      Ourgirlghosty

      3 hours ago
      Cannot add new card to my billing account

      I just realized that I have not been receiving regular deposits of my sales because my debit card on my account was hacked and I had to get a new one. I cannot transfer my balance to my bank account without a valid card on my account. I tried to add my new card and while it acts like it is working, it does not add the new card. Now I'm stuck in limbo. I have money in my account I need to deposit but cannot because I don't have a "valid" card in my account. I have tried 2 different cards and 2 different browsers. I asked "help" and they said they know about the issue and are working on it but don't know when it will be fixed. I have been trying for days. To say I'm frustrated is an understatement. It's bad business practice to hold my balance "hostage" because something on your site is broken. If that's the case, the "You can't make a deposit if you don't have a card" rule should be removed until the problem is fixed.

                                             
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    • AnnaleasFinest

      AnnaleasFinest

      4 hours ago
      Photos in search are upright again and cut off on the sides

      A while ago Etsy wanted us to have square tumbnails, we all had a lot of extra work, but now I see the photos upright" , almost like phone photos, and the sides are cut off. It looks HORRIBLE ! Is anyone else seeing this as well? And we also see "bis" again before the shop name. "Bis" means "until" in German, not "by".

                                             
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      • Technical IssuesChevronRightIcon
                       
      Why can I not move my shop to another country?
      Sehlust
      Sehlust
      2 days ago
      10
               
    • RecycledBirdSuites

      RecycledBirdSuites

      3 hours ago
      Shop Local Tab question

      I have a question on the Etsy site. Could you please help me out with a question? On our Etsy page there is now a tab marked Shop Local, which is a new item. When you click on it it should go to the county and state I am in. It doesn't. How can this be corrected to the correct county and state?

                                             
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    • Cristalizade

      Cristalizade

      3 days ago
      how can I manage an increase in shipping costs of 8 times the initial amount
               

      With the new rules of tarriffs from Europ to US, I can no longer use letter post, which cost €4, but only parcel post, which costs €33.50 BEFORE customs fees are added. How can I cope with such an increase when my items have an average price of €25? Sales in the US accounted for 25-30% of my sales, and I regularly have loyal customers asking me when they will be able to order their bracelets again. Of course I am not alone with this problem, small French and European artisans are affected and have already been without a solution for two months.

                                             
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    …