The package shows that it has been signed for, but the customer says it has not been received. | ART Team

pompomdecal · 2024-03-26T08:12:12.710000Z

I have a package sent to France. The logistics information shows that it has been signed for, but the customer reported that it was not received and requested a refund. I contacted the courier company and they said that if the package shows that it has been signed for, they will not make a claim. How did everyone handle this situation?I actually don't want a refund because the logistics information shows that the package has been signed for, but I'm afraid that the customer will give me a bad review.

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The package shows that it has been signed for, but the customer says it has not been received. | ART Team | Etsy Community