Updates to Etsy Messages | Announcements

fidosflowers · 2021-09-06T15:28:49.465000Z

Hi, all! We've added 3 new features in Messages to help you save time this holiday season and resolve customer questions more quickly. See more order details right in your Messages. Now you can see more information about the customer’s order, including the order total and shipping status, when you’re responding to their message. We’re encouraging customers to add photos when they have an issue. When a buyer reaches out for help with their order, we’ll encourage them to upload a photo so you can quickly and easily see what went wrong. Issue a refund without leaving Messages. When a buyer reaches out for help with their order, we’ll provide an “Issue Refund” button in the message to make it easier to address customers’ concerns all in one place. Visit your Messages to check out these improvements: https://www.etsy.com/messages

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Updates to Etsy Messages | Announcements | Etsy Community